• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Training and development.

Extracts from this document...

Introduction

1.4 Training and development: An important part of manpower planing is the continual review, identification and update of training and development programmes. The reason for this was the recognition by investors that a key route to competitiveness is through information and communications technology. In a knowledge economy training and development is considered much more valuable than before. Companies that train and develop its employees are well placed to add value to products and therefore gain competitive advantage. This is true for the individual business is also true for national economies, and this is one the major reasons why the government have placed so much importance on education, training and development, especially on information and communication technology. Boots Each year Boots spends millions of pounds on the training and development of its staff. Not only is that an investment in the businesses but this also means that Boots staff gets to enjoy their job more. Staff development is a key part of the company's success. With out committed, motivated and fully trained staff, Boots could not have become as successful as it is today. ...read more.

Middle

The coach will provide continuous feedback on performance and how this is progressing. It is particularly important in a coaching system that: * There needs to be necessary coaching skills. * There needs to be necessary listening and learning skills. * Sufficient time given to the coaching process. * The organisation places, sufficiently for the coaching process. Coaching: Boots Boots principle is that the employee's development is to take place as much as possible through out the job. Boots ensure that the coaches have the required skill to train another person. Working together is a key feature within the Boots company, managers communicate and give feedback through in and out of the working process. Boots have informal meetings between the manager and the employee, these are mainly to discuss the employee's performance to achieve certain objectives or targets. Reference Assessor Grading Apprenticeships. With the apprenticeship scheme, the apprentice learnt by working from a more skilled person. Learning is made much easier by learning from someone much more experienced, such as a master or master craftsman. The apprentices have to work for a number of years to regain their trade as a master. At one point apprenticeships were widespread in skilled work. ...read more.

Conclusion

It is important for everyone to start work or training to check he or she is being given the opportunity to obtain the relevant NVQ. National Vocational Qualifications: Boots When NVQ was introduced to Boots, Boots the chemists had 6,000 employees that had joined the NVQ scheme. This course attracted 20 per cent of the store staff and 3,000 achieved high levels, from NVQ levels 1 and 2. Boots introduced NVQs to its staff in order to: * To provide staff with the opportunity to take responsibility for their own developments. * To maintain the standards in training, developing and motivating staff to reach their full potential. * Give staffs a recognised qualification that is very useful within the business term. NVQs is popular with Boots the chemists' staff because this allows them to work on their own pace and apply new knowledge in their daily tasks. A poll survey formed by the company showed that 80 per cent of the Boots staff rated the NVQ training as useful. Apart from Boots encouraging its staff to gain good qualification, Boots the chemists works with the NVQ Awarding Bodies to help both the develop and evaluate the training. Reference Assessor Grading Unit 4: Human Resources 3 Vickremjit Gill ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. The Boots organisation is a public limited company (PLC).

    Boots closely monitors this area of the business to make sure it operates efficiently and effectively. Job roles associated with finance * Financial manager - manages all the companies finance and advice Boots on financial matters * Management accountant - produces financial information for management * Payroll Administer - responsible

  2. Training and Development.

    Good applicants are also more likely to be attracted if a training programme is part of the job. B&Q make sure they train their employees when dealing with customers, they feel this is important because the first impression given by one of B&Q's employees sets the whole image of the business for the customer they are serving.

  1. Managing Human Resources in Marks & Spencer.

    concerns, give one another feedback, conduct meetings, solve problems and make decisions. Much of the work that teams do is conducted in meetings at which work processes, group effectiveness, and outputs are discussed; problems are analysed and identified; and decisions related to future actions, changes, etc.

  2. Analysis of a Company: Boots Chemist

    The Race Relations Act 1976 Employers must not treat people of the opposite race, nationality, colour or ethnic origin unfairly. Both direct and indirect discriminations apply. Again there are special circumstances in which it can be justified e.g. restaurants for authenticity, this is relatively rare.

  1. Induction and training

    and greater efficiency, and this then eventually leads to excellent customer service. Training staff also makes a good working atmosphere for them as they will get on with the their colleagues more so this will make the workplace a friendly workplace, however also may improve job satisfaction as this will

  2. Communications in Health & Social Care.

    The use of informal communication in a appropriate manner makes people feel that they are respected and valued. Here are some examples of informal interactions in care, (Heinemann AVCE, Advanced Health and Social Care, Page 75, Figure 2.2 'Informal interactions in care'): * Interaction in groups whilst practical work is being carried out e.g.

  1. Identifying the key aspects of the business's training and development programme. Explaining the importance ...

    or university and working with their employer for the rest of the week. This is common at DBF associates because 5 of the employees had a day off from work just to go to college or university. Once new employees join DBF the next step is to make sure the

  2. Aims of Training and Development

    This is so they know where an appropriate member of staff if a problem was to occur. The induction process allows employees to gain essential knowledge before starting their job and ensures safety and maintenance in the workplace. On-the-job Training During on-the-job training employees are taught the skills and techniques they need while actually carrying out their job.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work