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Workplace Observation DSW Shoe Warehouse, located in Columbus, Ohio, caters to the passionate shoe enthusiast and indulges customers who love to shop. Since the inception in 1991, DSW has evolved into a distinctive, retail concept

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Introduction

Workplace Observation Chase Dodson University of Phoenix Organizational Behavior Management / 331 Mr. Roberto Coto February 6, 2006 Workplace Observation DSW Shoe Warehouse, located in Columbus, Ohio, caters to the passionate shoe enthusiast and indulges customers who love to shop. Since the inception in 1991, DSW has evolved into a distinctive, retail concept that allows customers to personalize their shopping experience by offering a breathtaking assortment of shoes that are instantly accessible, easy-to-shop, and fulfill a broad range of style and fashion desires( DSW - Home, 2005). In the research provided, the researcher addresses three observable aspects within DSW's organizational culture. The researcher provides valuable means of knowledge and information on the communication flow between managers and associates, conflict management, and organizational diversity. Organizational diversity, conflict management and the communication flow work mutually and should work consistently in providing a fun and safe working environment for all associates. The most important entity of a company is making communication a priority within its organization. Ultimately, this would create an environment of mutual trust in which all participants feel comfortable. After a rigorous week of research at DSW, the researcher indicates that about 60% of what employees want to hear has to do with their particular job assignment or work group. ...read more.

Middle

It can also originate from past rivalries and personality differences. Other causes of conflict include trying to negotiate before the timing is right or before needed information is available. It is a requirement that management at DSW take a mandatory class within the first three months of employment on conflict management. This course promotes positive and constructive feedback to the employee as well as their associates. It allows the manager to focus their energy on the conflict and resolve the divergence professionally. When conflict arises at DSW, individual/team members of management take fundamental steps in trying to resolve conflict. The steps include: Analyzing the conflict, Collaboration, Compromise, Competition, Accommodation, or even Avoidance. These are common fundamental steps that are utilized among many if not all companies. Today, there is no question that diversity is a vital importance to a business strategy of all corporations and organizations. At DSW, Organizational diversity helps employees and team members relate to customers who are different from them. In today's workforce, customer base companies are becoming increasingly diverse. There are three positive factors that can contribute through proper diversity training at DSW. ...read more.

Conclusion

Workplace observation can be a positive process for any working associate or manager at any organization. For example, as a possible candidate looking for work observing theses organizations, they can analyze the type of culture that has been created within that organization. As they gather information, they can determine if they would make a good fit within that culture. Positive outcome results in that the individual would be able to make a professional decision if he or she would want to work for that organization based on the facts observed. Finally, the individual or individuals utilizing the knowledge gained would most likely be more productive and more willing to work harder for an organization they feel fits into their culture acceptance as well. Reference Dsw - home. (2005). Retrieved Feb. 03, 2006, from Careers Web site: www.dswshoe.com. Hoban, T. J. (1982). Managing conflict. Retrieved Feb. 06, 2006, from Managing Conflict Web site: www.ctic.purdue.edu. Prism International Inc., (2006). Diversity training is an important component in an organization's business strategy. Retrieved Feb. 06, 2006, from Prism International Inc. Web site: www.prisminternational.com. Word Count: 1,114 Total Word Count with Title and Reference: 1,188 ?? ?? ?? ?? Workplace Observation - 1 - ...read more.

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