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Diploma in health and social care essay on communication.

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´╗┐Agata Protaziuk UNIT 1 1.1Range of groups and individuals whose communication needs must be addressed in own job role is wide and include residents, their families, advocates, internal staff, carers, CQC, health professionals, social services. 1.2Effective communication within own job role should be supported by using right method. Verbal communication(uses words to present ideas, thoughts and feelings)-with resident, health professionals, social services, families, advocates and CQC. Non-verbal (the message we send out to express ideas and opinions, without talking. This might be trough the use of body language, facial expression, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids.eg signs-residents). Written communication-this is central to the work of any person providing a service in health and social care environment when keeping records and in writing reports. Personal-residents, families, health professionals, social services, advocates, carers and CQC. Formal- residents, families, health professionals, social services, advocates, CQC. Informal(casual talk)-between residents, their families and staff. Professional-between health professionals, social services, families. Informative-residents, families, staff, health professionals, social services. Promotional-is the process where two sides try to influence each other, using symbols, in order to achieve their final objectives. Informative-when people share knowledge about the world in which they live. Informative messages attempt to present an objective- that?s truthful and unbiased-view of the topics being considered. 1.3Barriers and challenges to effective communication. Communication between resident and carer can be not effective because of: attitudes, differences, disability, emotions (especially fear and anxiety), environment, poor listening skills, lack of opportunity to participate. ...read more.


In these instances, many use technology-aided communication devices to hear or speak. SIGNS AND SYMBOLS Using this type of communication is beneficial in care setting, as it allows individuals who are unable to read or understand a specific language to still know what is being communicated. Depence of need we use different type of communication. 2.1 Monitor the effectiveness of communication system and practices. Effective communication is a vital element of managing situations. Managers have to test how effective is their communication and what impact it has on others. Messages which are send needs to be understood and accepted. Manager must check that this has occurred. If need she/he must rephrase or clarify this messages. Manager has to be aware of the barriers that may exist. Residents, workers of his team may have different needs. That?s managers responsibilities to consider when, where and how she/he communicate. Monitoring the effectiveness of communication system and practices in St Omer: All staff is aware how important is recording information and passing them to other carers on handovers. My responsibility is to make sure Resident files are up to date with all important information, care plans updating when necessary. When problem is discovered we organising staff meetings when we can discussed about existing problem. All seniors communicate with other professionals on daily basis. Each discussion with General Practitioner (GP), District Nurse (DN) has to be recorded on Care Log. Sharing records with other professionals must be consultated with Manager. ...read more.


SAY WHAT YOU THINK, BELIVE, INTERPRET, EXPECT. TRY TO DISCLOSE YOUR EMOTIONS DIRECTLY WITHOUT USING THE WORD "FEEL". Being open to actions and asking questions is a key to effective communication. 3.3 Propose improvements to communication system for partnership working. Modify Review Implement (Do) Plan Continuous Improvement Cycle Working through this process can help partners achieve a better understanding of the value of working together and effective communication. 4.1. Explain legal and ethnical tensions between maintaining confidentiality and sharing information. "Everyone ha the right to respect for his private family life, his home and his correspondence" -Article 8 of The Human Rights Act 1998. Sometimes information needs to be shared with others and my responsibility is to provide guidance on how this will be managed. Residents should be aware of the circumstances in which information about them will be shared. All information needs to be kept safely but, at the same time, must be accessible to staff and Residents concerned. Ethnical concerns regarding privacy decrease as it become more difficult to associate information with particular individual. These concerns also vary with the sensitivity of the information and the extent to which access, use or disclosure, may harm an individual. 4.2 Analyse the essential features of information-sharing agreements within and between organisations. Who can access records Who is extended Other professionals dealing People which are not involved with Resident as GP, DN, OT, physio in Resident care; people which are advocates, CQC, pharmacy etc.. excluded by Resident or family members as friends, neighbours etc., people not authorised. ...read more.

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