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enhancers and inhibitors

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Enhancers and Inhibitors in Health and Social Care Values Care Value 1: Promoting service users' rights and beliefs Care Value 2: Maintaining confidentiality Care Value 3: Promoting equality and diversity In order to achieve effective communication it is important that you share positive body language including eye contact, posture and proximity. Maintaining good eye contact is important because it enables the care worker to read how the service user is feeling about what the care worker is telling them. Different ways in which you look at someone all mean totally different things like looking in all different directions show how you are feeling towards the person who is talking and it is important that you give out a positive image. This enhances effective communication and dignity. The way in which the care worker or service user is standing is important as it may give off the wrong message depending on how you stand and where you stand. E.g. if the service user is standing over the care worker the care worker would then be in a submissive position. An example where a care worker might take a submissive position during a conversation could be when they are talking with a client about a sensitive topic. ...read more.


Staff should ensure that they are treating people fairly, with dignity and making sure they have an opportunity to make their own choices. When the care workers are communicating they need to ensure they don't come across patronising or sarcastic as this may give off a bad impression to the service user and make them feel slightly intimidated. When you are communicating it is good if you take it in turns as there won't always be someone talking and someone listening as this is only a one way conversation and isn't very helpful to communicate effectively. This enhances effective communication and equality of opportunity. If you don't know the topic that the service user wants to discuss then just for the sake of it you shouldn't carry on the conversation as your lack of understanding may not be guiding them in the right direction, so you should then find someone who can help sort out their issue and leave them in someone else's care. Therefore enhancing safety/security because if you are informing the service user how to go about sorting out a medical issue and you are not qualified to diagnose them but you still make them think they have some life threatening disease and they don't by doing this you are putting their safety at risk. ...read more.


Having good relationships with your clients is very important because the service user won't have to feel a barrier between them and can open up to the care worker more easily. Password protection is also crucial as no one should know your password other than you and it must be changed regularly as if certain information gets into the wrong hands then it can be used unprofessionally and this is breaking the Data Protection Act. This enhances confidentiality, privacy and safety/security. It enhances confidentiality because by using passwords and changing them regularly it makes it harder for personal information to get into the wrong hands. If certain personal documents/information does get into the wrong hands then this could put the service users' safety/security at risk. Having different formats is also essential as there are people who have various impairments and they would need to access the same information as people who don't have these impairments and they can be as leaflets in Braille or other languages. This enhances effective communication and choice as you are providing everyone who may need to use the same facilities as other people who don't have impairments or communicating problems with the correct format that they would understand. If some hospitals/doctors surgeries don't cater for the needs of these different needs and requirements it may be seen as an inhibitor to communication. ?? ?? ?? ?? ...read more.

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