customer service

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Customer Service HND Business/Hospitality Year 1.

Assignment 1-research project.

Tesco.com

Introduction.

For my customer care unit I have chosen Tesco as an organisation that I will research in depth. I will examine the customer service policy of organisation in detail. The areas of customer service culture, customer requirements and satisfaction level of customers in that particular organisation will also be covered in my assignment. I will look in to how Tesco provide customer care and service for business and services operations. One of my main resources for the assignment is Tesco's customer service web page (http://www.tesco.com /customerservices/custServAroundTheStore.htm)

1. Analyse a Customer service policy within a business and services context.

-Identify the reasons for using customer service policies.

FAMILY CARE.

When analysing the customer service policy and the different areas it covers shows, that Tesco's really does value its customers. Tesco's policy is referring to different kinds of people with different needs. One of their policies is to provide best children and family care. Tesco is providing the best facilities and environment for families so that parents and children feel comfortable when shopping in their stores. Tesco's has more than 400 stores nationwide