A critical incident report

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A Critical Incident Report.

Report Summary and Rationale.

The aim of this report is look at a critical incident that occurred in practice and relate this to the theory and knowledge regarding communication and interpersonal skills, that is to say, what skills were and were not used at the time of the incident. Carl Roger's necessary conditions for effective counseling, Heron's six category intervention and methods of non-verbal communication will all be examined. The incident that was chosen was so for the reasons that the situation made the student aware of inadequacies on her own part and those of the staff on the ward, which made her reflect upon the situation and how this could be learned from, so as not to make the same mistake again. Due to confidentiality, the patient concerned in this incident will be referred to under the pseudonym of "Mrs. Khan". The incident took place on an adult rehabilitation ward.

Introduction.

Communication is essential for effective nursing practice (Kacperek, 1997; Rowe, 1999). Communication occurs all of the time between people, not just verbally, but non-verbally too, by way of gestures, facial expressions, tone of voice and so on.