• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

A 2000 word reflection on one specific conversation where personal communication and interpersonal skills has had a direct impact on the patient's nursing care.

Extracts from this document...

Introduction

'A 2000 word reflection on one specific conversation where personal communication and interpersonal skills has had a direct impact on the patient's nursing care.' During this assignment I am going to write a reflection, relating to communication and interpersonal skills in clinical practice. Throughout the piece of work I will be maintaining confidentiality at all times by not mentioning the real name of the client, or the trust that I worked in. The Nursing and Midwifery Council (NMC) have set out a code of conduct on how to maintain confidentiality within a health care setting. They say that you must treat information about patients and clients as confidential and use it only for the purpose in which it was given. Nursing staff should ensure that clients understand that some information may be made available to other members of the team who are involved in the delivery of care. We as nurses must safeguard against breaches of confidentiality and protect information from improper disclosure at all times (NMC Code of Conduct 2006). As I am reflecting on an incident that happened whilst I was working out in practice, I will be using a reflective cycle to help me thoroughly describe what happened during the incident, the one I will be using is known as the Gibbs' Reflective Cycle (Gibbs, 1988). The incident that I am going to write about involved a gentleman aged 55. I am going to change the name of the gentleman for confidentiality reasons and therefore will name him Frank. ...read more.

Middle

suggests the disease affects fine motor which gives the inability to control muscles related to speech, swallowing and facial movement therefore this is explains why Frank has difficulties communicating verbally. However, non-verbal which can also be described as 'therapeutic communication' was able to stimulate a conversation and reduce Frank's anxieties. Sometimes even nurses and other professional practitioners fail to remember that just because a client has problems with speech doesn't necessarily mean that their hearing is also impaired, so talking to clients is extremely important (Lemone & Burke, 2008). Pollard (2008) goes on to identify that people with HD may have cognitive difficulties, such as slower thought processes and problems maintaining focus and organising their thoughts. This means that it is important for us as nurses and other healthcare professionals to give someone with HD time to process what is being said to them and to wait for an answer without interrupting or asking further questions, which is exactly how I managed to interact with Frank. Communication is the first step in building a personal relationship with a client and is an important technique for us as nurses to use when we assess the care needs of a client to ensure they receive the best care possible. As Marquis & Huston (2009) points out communication is a vital source in client care and communication starts when we initially make contact with our clients. I found that non-verbal communication is an extremely effective method of communication to use especially with people whom have impairment with communication due to their diagnosis like in Frank's situation. ...read more.

Conclusion

However, I feel like it greatly important in our role as a nurse that we do spend that little bit of extra time with clients whom need that additional support to make a difference to them. There were numerous occasions that I would see a nurse treat Frank with no eye contact or no verbal communication. I think back now to how Frank will have felt. Fortunately I was able to spend valuable time with Frank to enable him to communicate effectively to me. However I will always be aware of the importance of communication and interpersonal skills for the appropriate interaction with clients to meet their individual needs. If another situation occurred that was similar to the one I encountered with Frank I believe I would be better equipped to deal with it due to the invaluable experience I gained from the one with Frank. I would act in a similar way by putting my communication and interpersonal skills to good use and rely on my determination to make a difference in the lives of clients. The empathy and understanding I felt towards Frank would have come much sooner as it did take a me a quite some time to learn how to deal with the situation but I am confident that in future I would be less hesitant and more confident in my ability and I would not feel the feelings of frustration which I initially felt in this one. Overall, I am pleased with the outcome of my time with Frank and have learned valuable lessons in the importance of adapting to different forms of communication. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Nursing section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Nursing essays

  1. Law and Ethics in Nursing. The aim of this assignment is to reflect ...

    Lord Donaldson pointed out in Re W (A Minor)(Medical Treatment: Court's Jurisdiction) [1993], consent has two purposes. The first is a legal defence to an allegation of trespass to the person. The second is a more pragmatic clinical reason that acknowledges that care and treatment requires the cooperation of the patient if it is to be carried out successfully.

  2. Reflection on personal learning needs

    to my thinking (Richardson & Maltby 1995, p.235); NMC code of conduct, role as a student, mentor and registered nurse; and public health awareness campaigns (Action plan 13-19). Research and study Skills: I will manage my time effectively by developing a course time table (appendix 16); arrange childcare up front;

  1. The aim of this assignment is to analyse a critical incident in the care ...

    This would have been more beneficial, and was less demanding for Joe. The European Resuscitation Council (1998) state the 'look, listen and feel' approach can be used to evaluate the effectiveness of breathing, the work of breathing and the adequacy of ventilation.

  2. HOSPITAL CASE ANALYSIS. This case study takes place at a hospital and is based ...

    Implementation: Smith should maintain a report for the nurses whom she deems to stand out from the rest in performing her daily tasks. This report should be submitted to management on a monthly basis. Based on performance and perseverance of each individual, Smith can recommend to her superior that a person get a promotion, or a cash bonus.

  1. Gibb's Model of Communication - An Interaction

    In my belief the barrier in communication throughout the incident with Mary came from the language difference between her and the doctor which contributed to the lack of initial understanding of the procedure. It is important for all health care professionals including doctors and nurses to communicate effectively taking into account cultural,social and environmental factors.

  2. Reflective writing, I have decided to reflect upon the development of my confidence and ...

    After preparing all the equipment and repositioning the patient in long supported sitting, my C.E. told me to say what I was doing as I was doing it and I found it did help to calm me down. I managed to get the suction catheter down after two attempts, which

  1. It is it essential that nurse as managers possess the qualities of good leadership ...

    As a result it is clear that nurses have a vital role to play in enhancing the patient experience and thus require many skills that will assist them in doing so (Hughes 2008). Among these vital skills ensure those of leadership and management and these skills and qualities remain critical

  2. A critical appraisal of LevettJones, T., Lathlean, J., Higgins, I. and MCMillan, M. (2009) ...

    as this may mislead findings within the research. The purpose is explained by way of association to previous theory prior to linking to the actual purpose; the relevance of the need for belonging within the nursing environment is then explained.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work