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A clear explanation of the range and purposes of business systems operating throughout the travel and tourism industry generally, with reference to the following points Systems for managing staff

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Introduction

Assignment 1: The range of business systems used within the travel and Tourism Industry (a) A clear explanation of the range and purposes of business systems operating throughout the travel and tourism industry generally, with reference to the following points * Systems for managing staff * Systems for providing services for customers * financial systems Systems for managing staff: In a lot of business there are many systems which help to manage staff. I am looking at the systems which help to manage staff in the travel and tourism industry. Any business sets its own levels of quality and the internal or external excess or decides if the systems and procedures in place will guarantee the standard. This does not mean that the producer meets the standards for quality established by any outside industry but the quality standards within the business in question. Work Records Work records are kept in any organisation to keep data and information on staff. Many work records are place on databases but also records are also keeping in large filed cabinets labelled with the employee's names. Records are a quick and easy way of accessing information about a person. Many work records are keeping for things like references. Work records help many organisations on a daily basis. By keeping these records in a business a company can better track what there employees do and how they are performing in the business. Time Sheets: All work records have time sheets. ...read more.

Middle

This is because people within the business must give orders to the staff below them and if these orders are not given certain jobs that need doing would not be done. Also records and databases could be affected if certain things are not put into them. There is a lack of communication within many businesses today which is a major problem. Also communication within a business includes the methods of communication which employees within the business have these include the following * Face to face communication * over the phone Systems for providing services: Customer records Customer records are much like staff records. They are used within business to keep details on customers. They are us alley kept on a database. The advantages of keeping customers records on a database are that they can be easily accessed if they are needed again. If an employee typed in a customers surname and postcode all the details about that customer which are linked to the business will come up onto the database. You can store thousands of customers on databases and they are also very easy to use. Not a lot of training is required to use them and that's most business today adopt databases. Booking, reservation systems Booking and reservation systems are used within most travel and tourism business. It is used to take down customer's details and also a way to take payments. When booking holidays customers sometimes book there accommodation by itself. ...read more.

Conclusion

Income tax mostly depends on how much money you get. So the higher your salary the larger amount of tax you would have to pay. * Customer accounts, billing systems and receipts; customer payments Customer accounts, billing systems and receipts, and customer payments are also kept in a business financial department. This includes the types of payment methods that many customers use. Debit Card: this payment is made immediately; the supplier receives money by an electronic link to the business bank account Travellers Cheque: Travellers cheques are a mean of exchanging GBP for the local currency at the chosen tourist destinations. You can purchase travellers cheques at travel agents, post offices, banks, bureaux de change and large hotels such as The Hilton, Holiday Inn and other large hotels. Another good thing about the traveller's cheques is that if they are stolen and lost you are covered. Statements: Statements are sent to customers to inform them of the outstanding payment which is due to companies. The balance is calculated monthly Cash Payment: All cash tills these days calculate the amount of money to be returned to the customer. Cheque Payment: these methods of payment sorts out bills by post. All cheques use alley carry two lines. A cheque usually takes two working days to be paid into a company's bank account. If the customer does not have enough money in the bank account this is called bounced. When checks bounce the bank would have to pay for the items purchased and then charge this payment to the customer in question ?? ?? ?? ?? Business Systems Exam 5/8/2007 Ade Fontenelle ...read more.

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