• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

A clear explanation of the range and purposes of business systems operating throughout the travel and tourism industry generally, with reference to the following points Systems for managing staff

Extracts from this document...

Introduction

Assignment 1: The range of business systems used within the travel and Tourism Industry (a) A clear explanation of the range and purposes of business systems operating throughout the travel and tourism industry generally, with reference to the following points * Systems for managing staff * Systems for providing services for customers * financial systems Systems for managing staff: In a lot of business there are many systems which help to manage staff. I am looking at the systems which help to manage staff in the travel and tourism industry. Any business sets its own levels of quality and the internal or external excess or decides if the systems and procedures in place will guarantee the standard. This does not mean that the producer meets the standards for quality established by any outside industry but the quality standards within the business in question. Work Records Work records are kept in any organisation to keep data and information on staff. Many work records are place on databases but also records are also keeping in large filed cabinets labelled with the employee's names. Records are a quick and easy way of accessing information about a person. Many work records are keeping for things like references. Work records help many organisations on a daily basis. By keeping these records in a business a company can better track what there employees do and how they are performing in the business. Time Sheets: All work records have time sheets. ...read more.

Middle

This is because people within the business must give orders to the staff below them and if these orders are not given certain jobs that need doing would not be done. Also records and databases could be affected if certain things are not put into them. There is a lack of communication within many businesses today which is a major problem. Also communication within a business includes the methods of communication which employees within the business have these include the following * Face to face communication * over the phone Systems for providing services: Customer records Customer records are much like staff records. They are used within business to keep details on customers. They are us alley kept on a database. The advantages of keeping customers records on a database are that they can be easily accessed if they are needed again. If an employee typed in a customers surname and postcode all the details about that customer which are linked to the business will come up onto the database. You can store thousands of customers on databases and they are also very easy to use. Not a lot of training is required to use them and that's most business today adopt databases. Booking, reservation systems Booking and reservation systems are used within most travel and tourism business. It is used to take down customer's details and also a way to take payments. When booking holidays customers sometimes book there accommodation by itself. ...read more.

Conclusion

Income tax mostly depends on how much money you get. So the higher your salary the larger amount of tax you would have to pay. * Customer accounts, billing systems and receipts; customer payments Customer accounts, billing systems and receipts, and customer payments are also kept in a business financial department. This includes the types of payment methods that many customers use. Debit Card: this payment is made immediately; the supplier receives money by an electronic link to the business bank account Travellers Cheque: Travellers cheques are a mean of exchanging GBP for the local currency at the chosen tourist destinations. You can purchase travellers cheques at travel agents, post offices, banks, bureaux de change and large hotels such as The Hilton, Holiday Inn and other large hotels. Another good thing about the traveller's cheques is that if they are stolen and lost you are covered. Statements: Statements are sent to customers to inform them of the outstanding payment which is due to companies. The balance is calculated monthly Cash Payment: All cash tills these days calculate the amount of money to be returned to the customer. Cheque Payment: these methods of payment sorts out bills by post. All cheques use alley carry two lines. A cheque usually takes two working days to be paid into a company's bank account. If the customer does not have enough money in the bank account this is called bounced. When checks bounce the bank would have to pay for the items purchased and then charge this payment to the customer in question ?? ?? ?? ?? Business Systems Exam 5/8/2007 Ade Fontenelle ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. REPORT ON THE BUSINESS OF MARKS & SPENCER

    There is evidence; however, that the flow of information upward can help in decision-making. * It helps managers to keep more in touch with employees attitudes and values * It can alert to manager to potential problems. * It can provide managers with information that they for discussion making and gives feedback on the effects of previous discussions.

  2. The Purpose and Scope of MIS - Management information systems.

    An MIS in an organisation will need to cover all the needs of all of these groups and provide them with the information each needs. A manager in an organisation in terms of MIS, can effectively be any one who manages information that is produced.

  1. TK Maxx - Organisations and Information Systems

    As soon as an item(s) is purchased, its details are gone straight into the Cronus System. Like any other retail store, all the items have a price label with a barcode which is scanned at the tills. The barcode once scanned tells the cashier the category from which the product is (e.g.

  2. In this coursework I need to produce a detailed business report on one medium-sized ...

    Products are then re-tested and will be launched only when they achieve a pass result. Implementing of quality assurance Quality assurance is implemented at all levels in Tesco. Everyone is "focused" on giving the customer the best possible shopping experience in terms of service, quality, availability, price, car parking facilities and store design.

  1. Examine the strengths and weaknesses of the business by performing an internal audit on ...

    He offered the following characterisation of management styles: 1,1 Style: otherwise known as laissez-faire management. Managers here basically abandon leadership, and will put in the minimum effort required to keep their job. Here, the manager acts more as a messenger than a leader.

  2. Competitive advantage analysis in the Grocery retailing industry - The role of IT and ...

    EDI to communicate sales data, forecasts, trends) IT is also used to contribute to a direct reduction in the firm's cost profile. Tesco uses Tradanet to send orders to suppliers. Internet allows it to outsource distribution, enabling them to focus on core competencies.

  1. Types and Purposes of Business Organisations

    Some shares of the business was sold to shareholders so that they could raise some capital to run the business themselves, thereby making the business a Private limited Liability Company. The shareholders are friends and family of the owners of the business as the shares of the company cannot be sold to the general public.

  2. For my report I will be looking at two businesses, a small business and ...

    Some supply fewer facilities than others, e.g. my local Asda store is located in Park Royal, London and contains all the facilities shown below. Another store that is situated in Clapham Junction, London provides the same amount of services, but different ones. Park royal Clapham Junction Key Store Facilities � Pharmacy � Fresh Fish Counter � Music

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work