Recruitment and Selection
The recruitment and selection procedures are also linked to managing staff. Recruitment and Selection is a process used by all companies to get the correct person for the job position offered. In a lot of organisations there are many employees who are doing jobs which they should us alley having nothing to do with. This is due to the lack of trained and skilled staff who normally deals with that certain area. When you have someone who deals with an area of the business that they are trained in they can accomplices there task easier because they know what they are doing.
Disciplinary and grievance
Disciplinary and grievance records are kept in a business to see who has had a disciplinary or grievance talk. Again to tell when an employee has had one of these talks it is kept on a database or file. The management of an organisation is responsible for maintain standards and keeping performance cons ant. When an employer thinks that an employee in the organisation has not carried out there job in a good and proper way a disciplinary action may be taken against that employee. All
Employers must act reasonably towards the employee in question. It is vital that the organisations disciplinary procedures are clearly stated. All employees should know and understand their organisation rules and regulations as well as penalties for breaking them.
Rules and regulations: Many rules and regulations would cover issues such as
- Misconduct
- Substandard work performance
- Harassment etc
Appraisal and staff development
Staff development and appraisal are kept by a department manager to check the progress of the employees within the business. This is us alley keep on a sheet of paper and in most business is done every 6months. What would happen is that the employees line manager would talk about there progress within the company and work out how the employee will improve there performance or reach there goals and targets. With doing appraisal and staff development within a business it helps the business to function better and more effectively.
Induction and training
Induction and training is a process used to greet and welcome an employee into a new company. On induction a new employee is "shown the ropes" by experienced people within the business. This familiarises the new employee with the business and makes them feel welcome into the business. New employees have to also be trained on how to use things and also special tasks within the business. This can include sending these new employees on training courses
Consultation and communication
Communication within a business is very important. This is because without communication within the business there would be many problems. This is because people within the business must give orders to the staff below them and if these orders are not given certain jobs that need doing would not be done. Also records and databases could be affected if certain things are not put into them. There is a lack of communication within many businesses today which is a major problem. Also communication within a business includes the methods of communication which employees within the business have these include the following
∙ Face to face communication
∙ over the phone
Systems for providing services:
Customer records
Customer records are much like staff records. They are used within business to keep details on customers. They are us alley kept on a database. The advantages of keeping customers records on a database are that they can be easily accessed if they are needed again. If an employee typed in a customers surname and postcode all the details about that customer which are linked to the business will come up onto the database. You can store thousands of customers on databases and they are also very easy to use. Not a lot of training is required to use them and that’s most business today adopt databases.
Booking, reservation systems
Booking and reservation systems are used within most travel and tourism business. It is used to take down customer’s details and also a way to take payments. When booking holidays customers sometimes book there accommodation by itself. They would do this by ringing up the hotel and booking over the phone or they could also do it online via the internet.
Ticketing systems
Customer complaints and feedback
Feed back and customer complaints are us alley dealt with by management. This is because many customers who have issued complaints would much prefer to speak to a member of management then a member of staff.
Financial Systems:
In any business there is a great need for financial systems. Finical systems are vital and are used in any business no matter how big or small it is. Financial systems are used to plan, monitor and to control and review the finances of an organisation. This includes information on cash flow charts which explains to movement of cash in and out of an organisation. Financial records are keep to show the profitability of a company and also to compare them to years before and the following years. They do this so that they can see the business is progressing rather then receding. Once they check the records and see something is wrong they would access and analyse the problem and overcome it. The manager must plan ahead for sales and how much they must sell to meet there targets and goals. Also when looking at an organisation records they also look at the turnover this is money coming into the organisation.
Financial Systems include the following:
Sales records are records keep showing the sales within the company. If many companies it is broken down into the different departments within the business and also down to the individual products the business sells. This can show what product is not selling well, or what department is not performing to the best of there abilities. After accessing who is performing badly they would try to change the product or target the department and try to offer incentives to department to try and make them perform better. For example I am looking at the travel and tourism industry, in a travel agency is a package holiday was not selling very well, the package provider would have to take the package holiday apart and analyse and target the problems, and then try to correct them.
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Stock control and purchasing
Any business in the world would have to look at stock control and also purchasing new stock. In the travel and tourism industry stock control is especially important. This is mainly because they deal with food. Food is especially important because there are a lot of health and safety issues which come within the purchasing and preparation of food.
When purchasing stock there is a long progress which is involved. This is the following:
- Purchase order
- Delivery note
- Goods received note
- Credit note
- Invoice
- Statement of account
- Remittance letter
This is the process used between two companies when ordering and purchasing goods between each other. Note that the goods are delivered before the credit note is sent. This shows that in all business the goods have to be received before the money is paid to the seller. This is because the goods could be faulty or the wrongs goods ordered by the company.
Linked to financial systems are the staff payroll systems. The staff payroll systems are how the staff gets there money. But there are also other things linked to there pay. These things are insurance contributions, net pay, income taxes. Insurance contributions are any voluntary deductions from your pay-packet. This includes things such as pensions, private health care and union subscriptions. The net pay is what the employee gets with all the deductions gone. Income tax mostly depends on how much money you get. So the higher your salary the larger amount of tax you would have to pay.
- Customer accounts, billing systems and receipts; customer payments
Customer accounts, billing systems and receipts, and customer payments are also kept in a business financial department. This includes the types of payment methods that many customers use.
Debit Card: this payment is made immediately; the supplier receives money by an electronic link to the business bank account
Travellers Cheque: Travellers cheques are a mean of exchanging GBP for the local currency at the chosen tourist destinations. You can purchase travellers cheques at travel agents, post offices, banks, bureaux de change and large hotels such as The Hilton, Holiday Inn and other large hotels. Another good thing about the traveller’s cheques is that if they are stolen and lost you are covered.
Statements: Statements are sent to customers to inform them of the outstanding payment which is due to companies. The balance is calculated monthly
Cash Payment: All cash tills these days calculate the amount of money to be returned to the customer.
Cheque Payment: these methods of payment sorts out bills by post. All cheques use alley carry two lines. A cheque usually takes two working days to be paid into a company’s bank account. If the customer does not have enough money in the bank account this is called bounced. When checks bounce the bank would have to pay for the items purchased and then charge this payment to the customer in question
