• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Advantages and Disadvantages of Waitrose Technology - Handy Scan (quick Check) - Introduced 1995

Extracts from this document...

Introduction

Advantages and Disadvantages of Waitrose Technology Handy Scan (quick Check)- Introduced 1995 The Handy scan (quick check) was brought into action in 1995 to improve till efficiency and other promotions. When we look at the handy scan (quick check) we can see that it seams very basic and simple to use and function. We can see that it can bring a lot of advantages internally and externally, but also disadvantages. Waitrose know that there are many advantages that can benefit the company internally. One of these advantages is that it will improve queuing times at the tills. This means that if more people have the handy scan (quick check) and are going around the store packing their shopping while they are shopping then it reduces the queuing times and provided a more customer efficient till service for other customers that are using the tills. Waitrose also know that many people don't like filling out surveys and carrying out market research. But the handy scan (quick check) acts as a way of carrying out market research for Waitrose, they do this by looking at the things that customers using the handy scan (quick check) ...read more.

Middle

Once an RF network is installed, it may be used for other equipment, providing the opportunity, for example, for additional temporary points-of-sale. Scanner racks can be mounted against a wall (not possible with batch handsets); and scanners do not need to be returned to the original location. In terms of service to customers, RF scanners have access to more information because they are not restricted to the product file downloaded to the batch scanner overnight. Information to customers given via the scanner may also be personalised to reflect data provided at time of registering for an account - e.g. allergy sufferers can be alerted to traces of nuts in products they have scanned. Security (CCTV)- Introduced 1995 With this technology we couldn't really get a lot of information mainly because Waitrose feel this is a very private subject to discuss because they need to keep certain things private and confidential to the store in the interest of the customers and the staff. Waitrose in Surbiton is a big superstore and it would become very expensive to have security guards to cover the whole store. Waitrose have come up with a better idea, they have chosen to have CCTV (close circuit TV) ...read more.

Conclusion

But with advantages there comes disadvantages. The first disadvantage is that people could deceive the store by placing their first page upon the weighing scales, getting their first price and then adding more produces. This means that Waitrose losses out on profit, the only way that I see that Waitrose can battle this problem is by randomly weighing the products to see if the customer is being honest. But what are the advantages externally, the customer? Well there are many and the first one is that the customer feels responsible and this makes the customer come back. Another could be that it will save till services and queuing times because the customer isn't waiting for the till person to weigh the produce and then type the code in. Another would be that the customer can see what and how much they are spending on their shopping because the electronic scales gives out a sticker of the weight and price of the produce so that the customer can see what they are paying. But there are disadvantages externally. Customers who come into the store for the first time may not realise how to use the electronic weighing scales efficiently and safely. I think that if Waitrose are going to carry on with their technology then they may want to give demonstrations to people or new customers. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Loyalty Card Proposal by Waitrose.

    to and show them what segments of the market they are not getting. * High customer satisfaction, The customer enjoys the individual recognition, the personalised service, the fast and convenient transactions and the advantageous payment and service conditions, but not only this, through the loyalty card system Waitrose will be

  2. In this piece of work I will be looking at the Swedish born business ...

    If these are accepted then the companies' application will be successful. It will then be awarded a certificate of Incorporation that will allow it to trade. Objectives of IKEA. A mission statement is a document containing the objectives of a specific business.

  1. Advantages and Disadvantages of e-commerce in terms of easyjet

    Not only a wider customer base in the UK but also globally as people can access the internet worldwide. However a disadvantage to this is to sell across the world means that easyJet need sales staff available to serve customers around the clock, since night-time in the UK is daytime

  2. The Use of Geographical Information Systems (GIS) And International Technology Transfer by Non-Governmental ...

    * Land use surveys, irrigation, soil maps, pest control; * Fisheries; * Discovery of natural resources such as minerals; * As a tool for recording of geographical information; and * The forecasting of major events. The report highlighted the benefits gain for the visual representation of information with spatial characteristics,

  1. Recent Developments in Information Technology

    In 2004, 153,000 visits a day were made to the Company website. This is a corporate site of IKEA Group: This is a website of the Wednesbury branch of IKEA: Advantages of using an Internet include: * It is always up-to-date * Multimedia- many website contain text, sound, images and movie clips.

  2. Explain what Cameron Balloons produces

    (Say how you researched this - was it through information online, through interview, or through printed materials?) I find out this information by the Internet and going through the presentation that my teacher had set out on the computer. What information gave you a clue about the type of ownership?

  1. Explain the nature of franchising. Discuss the advantages and disadvantages for both the franchisor ...

    proven trademark and way of doing business, as opposed to building a new business from scratch. The franchised business is based on a proven idea and has an existing customer base, therefore making it much easier to sell your product than it would if you were to start up your own business.

  2. Information Technology has been heralded, by many, as the greatest invention after the wheel.

    A second means of reducing supplier power is through backward integration. One major IT area that Wal-Mart has exploited is very small aperture terminals (VSATS) for applications like inventory control, credit card and check verification, loss prevention, and quick response.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work