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Business report on Marks and Spencer.

Extracts from this document...

Introduction

REPORT ON THE BUSINESS OF MARKS & SPENCER Unit 1 Business at Work By Andrew Braganca * Classification of the business to its ownership * The benefits and constraints of ownership * The objectives of the business and how well they meet them * The structure of the business * The functional areas and how well the business meet objectives * Management style and culture * How quality assurance and control system contribute to added value * Alternative methods of quality assurance and control * Communication channels within the business MARKS & SPENCER AN INTERNAL INVESTIGATION OF THE BUSINESS OF MARKS & SPENCER AS requested by Peter Eskensen October 2001 Introduction 1.0 This is a report on Marks and Spencer a well known retail company. The business that I have chosen to do is well know in the UK retail. This business is Marks and Spencer. Marks and Spencer has also recently been in the news for falling profit and sales in 1999/2000. So Marks and Spencer is business which is on it way to recover. Famous for setting the highest of standards in the retail industry, pioneering its own chargecard and generating such snob value on its products, yet controlling prices to bring their products within most people's reach. Marks and Spencer has extended its brand overseas where it continues to achieve substantial growth. This is likely to be its main source of growth in the near and long term future as the company develops its franchise business. There are a total of 628 locations worldwide. The company also makes great weight of how it is run - first class customer service, operating efficiency (through economies of scale), long-term partnership with suppliers, financial services, staff remuneration and overall packages the best in the high street. Following a wide-ranging and detailed strategic review of its business, the Board of Marks & Spencer has announced significant changes to the Group strategy and structure. The Board and management team is committed to restoring profitable growth. ...read more.

Middle

And this was Marks and Spencer aim - aspiration to quality at great value. 16.2 Quality of Conformance The closeness with which the manufactured product or provided service meets the specifications of the design. Overall quality is dependent on both quality of design and quality of conformance. If Marks and Spencer have a quality design which we do not conform to, this will not satisfy the customers needs, alternately if they conform closely to a poor design again overall quality will be poor. 16.3 Quality Assurance (QA) This is used during and after the event, so that it can stop faults from happening into in the first place. Quality assurance is concerned to make sure products are produced to best standards. The aim to produce with zero defects. Quality assurance is the responsibility of the workforce, working in cells or teams rather then an inspector. (Although inspections will take place) quality standards should be maintained by following step set out in a QA system. Quality Assurance is concerned with the procedural aspects of assuring quality. As such it requires that quality systems are designed and implemented to effectively control quality of production continuously, and that the company is seen to be operating such control by its customers. In order to operate such systems it is usual for a company to create a Quality Assurance department / function within its organisation. At the head of which a Q.A. manager ensures via a staff of inspectors that procedures / systems to assure quality are maintained and adhered to within the company through all stages of operation - from design, development, production, sub-contracting, through to delivery. Such systems often involve sample inspection of raw materials, work-in-progress and finished goods to ensure conformance to specifications. As such they also generate documentation, which must also be maintained, including in most organisations the Quality Manual, which details all the companies' quality systems. ...read more.

Conclusion

9-weeks to 24th March 2001 % on Last Year 51-weeks to 24th March 2001 % on Last Year Europe (exc. UK) -0.1 +3.5 The Americas: Brooks Brothers Inc Japan Kings Super Markets -1.0 +5.3 +5.1 +6.1 Far East +3.0 +4.3 Total +1.2 +4.6 Resources for AVCE Unit 1 Business at Work Assessment Criteria To achieve a Grade E you must show you can: E1 Classify the business according to its ownership, and explain the benefits and constraints of this type of ownership E2 Describe and explain the objectives of the business E3 Describe the information the business collects to measure its success E4 Describe the functional areas that exist in the business, and explain how they help the business to meet its objectives E5 Describe the management style and culture of the business E6 Describe the use of ICT for internal and external communications of the business E7 Explain how the production process and quality assurance/control system used by the business helps it to add value to its product or service. To achieve a Grade C you must also C1 Make judgements about how successfully the business is meeting its objectives C2 Explain how the organisational structure, culture and management style of the business affects its performance and operation and helps it to meet its objectives C3 Provide a detailed analysis of the impact of ICT on internal and external communications of the business. To Achieve a Grade A you must also A1 Explain how the organisational structure, culture and management style interrelate in the Business A2 Evaluate the impact of the organisational structure, culture and management style on the performance of the business A3 Evaluate an alternative approach to quality control or quality assurance and the effects it could have on the functions of the business and how it achieves its objectives. Please note that there are small variations in the criteria used by the different awarding bodies. You might want to check with your exam board (AQA/Edexcel/OCR) or with your teacher. 2 1 Andrew Braganca AVCE UNIT 1 ...read more.

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