• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Customer service of a business - Business - Dixons Group P.L.C (including the high street stores Dixons, Curries, P.C world and The Link.)

Extracts from this document...

Introduction

Section B: Customer service of a business. Business: Dixons Group P.L.C (including the high street stores Dixons, Curries, P.C world and The Link.) Customer services are a department in the business that's job is to provide information, advice and after sales services to the customers of the business. The customer service aims to be a very efficient service for customers, usually consumers to use if they have a problem with something in the business. For example if they have bought something but it isn't working then they can phone, email or fax the customer service department and ask for help. The business provides several different types of customer service. The customer service gives the business an idea into how satisfied their customers are with the purchases they have made. Knowing about this, the business can improve their products and services. ...read more.

Middle

All the media coverage could again add to the gaining of more customers. The benefits for the business having customer service is that if the businesses reputation is good then Dixons can gain and retain customers. If staff understand what the customers want, and if they're helpful and provide an effective service it benefits the business and the staff. If the business knows what their customers want then this can help Dixons compete with other electrical retailers and aim to come up on top. If Dixons can become a good retailer and attract many customers then it can gain other customers by word of mouth, a satisfied consumer is likely to come and buy from the store again if the service they encounter was at a high standard. Also this person could then go and tell his or her friends and family about their high standard experience, allowing a good customer service to both gain and retain customers. ...read more.

Conclusion

This helps customers, as they don't need to contact the company on routine inquiries and stops the call centres from being over used and full up. All customers are protected in law, from being sold dodgy and faulty products or unsafe goods. They are also protected from unsafe practices that that would affect their health. Also minor things like air conditioning, bigger non-cramped stores, clean interiors add to a good customer service. Customers would rather buy products and shop in a clean and healthy environment. The Dixons web site offers many ways of finding information out including: delivery. Delivery is a major part off buying the products online. Also there are sections on security issues, terms and conditions, return policy and frequently asked questions. The website also has a 'contact us' section. This has many numbers that the customer can phone. Including Sales inquiries, general inquiries, home inquires and electrical help line and a spares and accessories helplines. Robert Townsend unit B/2 assignment section B ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. For my business report I am investigating the Co-op erative society supermarket.

    Co-op human resource and personnel department has to take five steps in assessing risks in the work place i.e. 1. Looking for hazards in the shop floor and its environment 2. Deciding who might be harmed and in what way 3.

  2. REPORT ON THE BUSINESS OF MARKS & SPENCER

    Market research is vital because this could be very important in a market with changing trends, such as fashion and clothing. The way Marks and Spencer finds out about market research is by asking people if they like a product and by doing surveys and questionnaires.

  1. Report on ethical practices of TATA Group (India)

    YEAR ESTABLISHED Family welfare 1951 Community development and social welfare 1958 Tribal and Harijan(untouchables) welfare cell 1974 Tata Steel rural development society (TSRDS) 1979 Environmental management 1986 Tribal culture society 1990 Tata Steel family initiatives foundation 1998 Implementation of HIV/AIDS programme: Tata Steel's proactive approach has resulted in the spread

  2. Business Aims and Objectives.

    To control inflation the government has to take action over the factors that cause it. These include the following: * Excessive consumer spending. If demand for goods rises more quickly than the goods can be supplied, the prices are likely to risk.

  1. For this unit I will be looking at the marketing of an existing service. ...

    By doing this the advert will reach the target successfully. Also most of the same business people said that they read broadsheet newspapers like the Times. From this information Virgin Trains could place an advert in the Time. Below are the results of which newspaper are most read.

  2. Report on Tesco plc

    The sales have risen because of them introducing more new products the sales have risen from �25,654 million in 2002 to � 28,613million by the end of 2003. Their objectives are to meet targets and succeed in being the world's best retailer.

  1. customer service with in Sainsbury

    They were voted the best corporate chain store for their commitment to providing better service for deafblind customers at the Deafblind Friendly Corporate Awards 2001. It supports the Wellbeing 'Eating for Pregnancy' Helpline, which is run by state-registered dieticians. This shows they care about pregnancy customers as well.

  2. Customer Service

    But if your business has a bad customer service, staff is unfriendly then people will think that your business is unorganised and they will have a bad image of you business in their heads and they will not visit your business.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work