• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Explain the different types of business information their sources and purposes. Examples from Amazon.

Extracts from this document...

Introduction

´╗┐Alain Litumba Unit 4 - Business Communications P1: Explain the different types of business information their sources and purposes. 1. Introduction Business information is a very important point in the world of business today, without information organizations will not be able to cope with the business world. Every day, organizations try to find maximum information about their target market, in order to improve the quality of products or services. In this assessment, I will explain different types of business information, their sources and purposes. I will investigate about Amazon.com. Amazon.com is an American multinational organization founded in 1994. Amazon operates on internet. Amazon.com are selling products such as DVDs, software, video game, apparel, furniture, jewellery and lot more. Amazon is one of the most profitable companies in the world; they expanded their affairs around the world. They have websites in UK, France, Germany, Japan and China. 1. Types of Information Information: Fact/Knowledge/news communicated to peoples concerning different affairs and action. Communication: The action of transferring information, fact, knowledge, news to peoples. http://dictionary.reference.com/ 1. Verbal Verbal information happens when people use voice, sounds and languages to communicate with each other. ...read more.

Middle

Electronics Email: Email is written communication, email has same the same characteristic than a letter, expect that, individuals need computers and internet to send mail. Today electronic emails are used everywhere in world, business and people. Electronics email allow people to communicate faster compare to letter (take at least 24 hours) and allow business to save costs (papers). Amazon.com to confirm customers? command, to communicate with customers, if there is any problem or return the product and sometimes when customers forgot their password, information to reset are send through email. SMS: Stand for short message service, text message can use with a phone, web and mobile. SMS?s modern way of writing communication among the three. SMS allow business and people to transmit information faster and simply. Amazon.com use it communicate with their customers, for example about any problem with delivery or to ask customers if they are satisfied with the product. 1. Multimedia Multimedia information happen when text, images, videos, animation, graphics are put together. Multimedia allows business to attract people; as it interested people and it also easy to use. Examples of multimedia information are World Wide Web, interactive television. Computer, 3D video and images and many more. ...read more.

Conclusion

Amazon.com use customers research, to find what if clients are satisfied or not with service or product and also to find potential customers. Market research will help amazon.com to improve quality in product and service. Communicating Sales promotion Amazon.com needs sales promotion so they could influence customers to buy their product. Amazon.com various promotion methods (TV, Radio, newspapers, websites and more...). Amazon.com use market research information, to find out clients behaviour, age, motivation; those information will help Amazon.com to find out how, what, where they should advertise their product. 1. Source of Information Source of information is where business information is from; there are two types of business Information; Internal and external. 1. External External source of information are information taken outside the business. Examples of external information may; market research, TV news, newspapers, government reports and more. Amazon .com use external source of information to find out about the market. For amazon.com, external information?s are easy to find, so time saving. 1. Internal Internal source of information are information taken inside the business. Internal sources of information can be customers receipt, revenues, information of profit and customers, cash flow and more. Amazon.com has many functional areas, majority of internal information are taken in functional areas. Amazon.com uses that information to create customers loyalty. 1. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. Marked by a teacher

    Explain different types of business information, their sources and purposes for Sainsburys.

    4 star(s)

    They advertise their products on the internet through web based information as well as multimedia by renting advertising hoardings and buying air time for advertisement. Advertisement is necessary in order to attract customers to Sainsbury?s stores to buy their products.

  2. Marked by a teacher

    Business information and communication at Tescos.

    3 star(s)

    The reason for this is to promote the business and to get more customers interested in what they have to offer by providing them with their history and how they hope to improve also realising their competitors and bringing forwards ways to beat them.

  1. Unit 9: Marketing Strategy

    vouchers" This definitely appears to be a marketing objective that I will be able to meet as the loyalty scheme was rated in the top three promotions which would attract customers to my business in my questionnaire. Looking at competitors, I would have the edge over Gray and Goodliffe's and

  2. Unit 12 - International Dimensions of Business Task 1

    So whether or not having an international presence has helped RyanAir meet this aim and objective I am not fully sure as it can be looked at from both ways however there are strong points on both sides. Cut costs Out of all 3 aims, this is without a doubt

  1. Evaluation of types of business communications with examples from Bernard Matthews, Vodaphone and Primark.

    However last year in 2011, they put their focus more on the healthy benefits from turkeys, and focused about the fact that their Turkey's are '100% British'. Deciding to do this is very beneficial for the business as it is very clear what they are about, and knowing this means

  2. Explain different types of business information, their sources and purposes

    Even though there are many types of media being integrated with one another, multimedia can also stand for interactive media, such as video games, CD-ROMs that teach a foreign language. The other terms are that area sometimes used for multimedia hypermedia and rich media.

  1. Unit 4 P1 Explain different types of business information, their sources and purpose

    uses this indicates that Multi media -Tesco plc uses multi-media that explains and shows what they do in their organisation such as corporate, careers/people, results, talking shop, downloads and Tesco and society. This is indicates that Tesco plc is using the media to show aspects of their organisation to show

  2. Explain different types of business information, their sources and purposes at John Lewis,

    It ensures job satisfaction and the long-term future of the company, its impact and sustainability. When John Lewis communicates with its customers and local communities they hold focus groups, they do customer satisfaction and opinion research and surveys, and they also have planning application processes and consultations.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work