Qualifications – I have an English GCSE at a grade D and a Maths GCSE at a grade B.
Be discreet and respect confidentiality of information – This was a must have skill as I was handling patients personal data on a daily bases at the opticians.
Retrieval of information from computerised system – I had to retrieve information about the goods that were selling and that were not, I also had to get monthly profit sheets this was done on weekly and monthly basis, I have also retrieved work from my college work and copied it onto my memory stick.
General administrative duties – I had done this on a weekly basis for example when I was posting appointment reminder letters which were to advise patients to book an appointment because they were now due, I also did the filing on a weekly basis and sent out any faxes to NHS trusts as required, I also did this when working in HR when I had to send out letters to students regarding exams or any other information.
Setting up exam data on a computer system – I had done this while working in HR when I had to key in the dates and times that students had exams.
Having fast and accurate keyboard skills – I have done this when working in HR when I had to send out emergency letters to the parents of students regarding the behaviour of students, I also did this when working in the opticians when I had to inform patients that their contacts lenses or glasses had arrived.
Be able to show a good standard of literacy and numeracy - I have achieved this when I was in college as I have received G.C.S.E’s in Maths and English.
Maths - Grade B
English – Grade D
Processing enrolment fees, including cash handling and using an electronic cash register – I had done this on a regular basis when working in the opticians as I was making sales on contact lenses and spectacles on a regular basis. I also did this while working in HR when I had to handle money for coach passes for students.
Communication Skills
Typing letters and memos – I had done this when working in the opticians when communicating with suppliers and staff regarding orders and they day to day running process I had also done this while working in HR when I had to write to students regarding exam times and any other concerns for the attention of their parents.
Answering and making telephone calls – I had also done this frequently on a daily basis when reminding patients about their appointments and also regarding the completion of the spectacles, I also answered phones will working in Human Resources regarding people asking for application forms and prospectuses.
Personal Skills
Work as a team – This was done on a daily basis to make sure the business ran smoothly this was also done when we had to meet deadlines for completing NHS claims, this skill was also used when we had to prepare the clinic three times a week. I was also able to use this skill when I was working in the HR department, here I worked daily with the team and we were always corresponding with each other to ensure smooth running and to make sure jobs are done on time.
Cash handling and the use of an electronic cash register – I had done this in the opticians on a daily basis when making sales on glasses and contact lenses.
Not to discriminate – This was proved during my time working in the opticians because I was dealing with different individuals on a daily basis, I also did this while working in HR this is proven because I was communicating with a large number of people of all races and ages.
Be discrete and respect confidentiality – I had done this when working in the opticians when I was handling their personal details I had done this on a daily basis, I also did this while working in HR when I was handling student data.
Have good time management skills – I did this while in school when I had to hand in assignments on time, I also did this while working in the opticians when I had to meet set deadlines for meeting targets and doing particular jobs such as sending 300 reminders for appointments by every Thursday.
