Adetokunbo Adebanjo Task 1 Unit 15
HOUSING DEPARTMENT OF WESTCHESTER DISTRICT COUNCIL
REPORT ON HOUSING ISSUES RAISED BY TENANTS
TERMS OF REFERENCE
To report on some issues about housing repairs and make recommendations, as requested by Ms Olive Wilson, Chief Housing Officer, on 6 April 2011.
- Document 1: A letter of complaint was sent to the council by tenant, Judy Weiss.
- Document 2: The council’s summary of the tenants’ right to repairs.
- Document 3: A recent newspaper report by the Westchester Gazette.
- TENANT’S LETTER OF COMPLAINT
- FITTING OF NEW TOILET AND SMELLS
The council had fitted a new toilet into Judy Weiss’s flat as part of a refurbishment. Ms Weiss noted that it looked good, but also complained that it smelled when the weather was warm. A workman was sent by the council to look at it, who then said they could not smell anything. No further action was taken regarding this particular issue.
- LEAK BEHIND TOILET
After some time, Ms Weiss then noted that a leak had started at the back of the toilet, where the floor and wall meet. It was miniscule at first and initially placed on the Low Priority list, before it then got worse to the point that the area always became flooded after the toilet was used, therefore becoming a High Priority problem. A professional was called again to look at it, and they turned off the water to stop the leak, but said Ms Weiss must use the toilet in the corridor instead.