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Richer Sounds. Analysis of structure, job roles, personal attributes and team working.

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Introduction

Task: 7 RICHER SOUND In this particular task, I am going to compare two organisations where one will be Betta Value Stores and the other is Richer Sound. While comparing these two organisations I am going to look at their structure, job roles, personal attributes and team working and I have written all this in Betta Value Store earlier in my other task and now I am going to do same aspects for Richers Sounds. Introduction: Richer Sounds is in the private sector and was first opened in London in 1978 and was started by Julian Richer in the age of 19. Then Richer Sound became a private limited company to gain the benefits of limited liability. Richer Sounds store sell hi-fi separates, home cinema equipments, plasma screen and LCD screen TVs, DVD and MP3 players, amplifiers, DJ gear and other types of related accessories. They have given all details of their product on their website which is www.richersound.co.uk. Where it also tells that any customer can buy the product direct from store, by mail order or from internet (website of richer sound). One reason of becoming Richer Sound a limited company is because of buying audio separates to keep in stock cists money and without liability then any ...read more.

Middle

When they recruit they look for interests in the job, enthusiasm, friendly, polite, helpful personality. All the colleagues of the organisation know their job roles and responsibilities toward each other working as a team and also toward the organisation through several terms and conditions of their employment. Sometime the colleagues have to make a decision and solve customer's problems and that's why they Richer Sound have trained their all colleagues before they actually start work so they can make right decision to solve complex problems quickly. Personal attribution: Personal attributions are the different qualities that different people have which they bring the job. Different job roles will require different personal attribution. Personal attributions are thing like: * Personal presentation - Personal presentation relates to the appearance of each employee as well as his/her personal hygiene. This is important whether or not there is a related policy or dress code. * Following instruction - Following instruction is an implied term of your contracts so long as the instructions are reasonable and no one asks you to do anything illegal. * Verbal communication skills - Variable communication skills are important because every employee need to speak to other people. ...read more.

Conclusion

This will help the customer before and after a sale has been made by providing information, giving advice, credit facilities, delivering goods etc. This isn't very easy, simply because everyone at Richer Sounds is involved in customer service at every level. The Director in charge of the customer service department is John Clayton. Customer service support colleagues and the call centre both report to John, who is also responsible for our Store Operations. Lindon Bolt is a Service Manager. He is in charge of Richer Sounds' service and repairs department. Lindon and his engineers are very important as they enable us to offer excellent after-sales service to all customers. HiFi Direct department is headed by Ricky Faust who is also involved in providing excellent customer service, this time to our HiFi direct customers and anyone placing an order by mail order or over the Internet. All support colleagues are trained to provide excellent customer service to both to external and internal customers. That's how the customer service department works in Richer Sound. By doing all same aspect with Richer sound which I have done in Betta Value to compare them I have found that that both organisation operates different from each other as they have different levels but rules and regulation to work in organisation carries the same responsibilities. Functional areas are similar. ?? ?? ?? ?? ...read more.

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The writer has clearly applied their research and it is firmly based in an analysis of Richer Sounds. It fails to fully understand the difference between the Head Office and store sides of the business. There is too much repetition suggesting a better structure could have been used. Although they have used spell check, they have not proof read their work resulting in many mistakes.

Marked by teacher Dennis Salter 15/05/2013

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