• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

The impact of organisational structure, culture and management, and ICT on the performance of a business

Extracts from this document...


A1. How the organisational structure, culture, and management style inter-relate in the business and evaluate their impact and that of ICT on the performance of the business: There is a clear relationship between the structure, culture and management styles in Tescos here are some examples showing this: Tescos uses power culture which has a top down (tall structure) whereby objectives are determined by the individual or individuals. This structure is also linked in with an autocratic management style as this structure tends to have a 'them and us attitude' which depends on where individuals stand in the hierarchy. Tescos has also adopted role culture which is structured in a hierarchal way and is divided into a number of functions which ties in with a democratic style because of the multidirectional flows of communication between organisational members means there is more likely to be a team approach. This also inter relates with the 'flat structure' Tescos has adopted which refers to the number of levels within the hierarchy of an organisation whereby everyone's role, position and responsibility is made clear so that there is a clear chain of command. These cultures help Tescos to meet a range of objectives from being market leader to maximising sales and profits. ...read more.


ICT: Tescos website is one of the most regularly visited in the UK with over one million registered users. The site offers over 20,000 different products for sale, including groceries, CDs, DVD'S, videos, electrical goods, flowers as well as personal finance. Tescos's say: 'The information on our website forms an important part of our commitment to corporate social responsibility. It illustrates the steps Tescos takes to contribute to the communities we serve, whilst outlining some of the specific achievements we have made in reducing our environmental impacts during 2000/2001' (Terry Leahy, Chief Executive, Tescos PLC, 2001) One major way in which Tescos are improving relations with their customers is through their website by providing a substantial amount of information online. The site outlines the company's aims and objectives and states its responsibilities to customers, suppliers and investors. It also contains useful information on issues that are of concern to consumers such as organic farming and GM foods. The website enriches the customer's browsing experience by providing additional features that are unique to their websites. Tescos website contains a rather large collection of news release articles, which provide detailed information on the company's activities over the past few years, together with notes to editors. ...read more.


This connection line means Tescos can interact with their customers by computer and assist them with any problems without them having to come into the store. Tescos can also benefit from this service as they can meet some of there objectives by finding out what customers want and by addressing any complaints or problems customers are experiencing and challenge these problems by putting a new system in place so customers are no longer experiencing these problems which gives customer satisfaction. I actually e-mailed Tescos with an enquiry to experience how the system works, how they would deal with my enquiry and the speed at which they would do this. Unfortunately I didn't receive an e-mail back to enclose in this document to show this. Although I have taken into consideration that Tescos receive hundreds of e-mails a day and may have problems with replying to them all in relation to time management. Tescos have created excellent communication channels within the business and outside the business which enables them to achieve its business aims effectively for example their website helps them to build strong relationships with customers, which is one factor that helps Tescos to stay ahead of competition and remain the leading supermarket ahead of Asda and Sainsbury's who are currently in second and third place. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Marked by a teacher

    business online

    4 star(s)

    Today the Tesco group operates in 12 markets outside the UK, in Europe and Asia. Over 100,000 employees work in there international operations, serving over 15 million customers and generating �7.6 billion sales and �370 million profit. Amazon seeks to be the world's most customer-centric company, a place where people

  2. For my business report I am investigating the Co-op erative society supermarket.

    Where employees participate in car sharing or walking buddy schemes, Co-op offers them a guaranteed ride home in the event of emergencies. This year Co-op have met their target to increase the number of cases of products delivered per litre of fuel consumed, from 18.4 last year to 19.1 this year, which represents an increase of 3.8% in efficiency.

  1. Business Aims and Objectives.

    with the problem of them not having much control over their business as the people that worked in it would own it and run it, the other major problem is that business market their products and this could ruin Nokia as there products may not be marketed and researched properly and extensively enough for them to be sold.

  2. Analyse how a selected website (Tescos) has been designed to meet the requirements of ...

    Accessibility Barriers 6. Contact Us Using the Tesco.com site Tesco has aimed to create sites that are available to everyone including those with sight, acoustic and motor impairment restrictions.

  1. The Role of ICT.

    high quality output which can be saved and amended, rather than having to retype whole pages because a minor error was made; * An engineer or draughtsman may find it more satisfying to create designs using a computer-aided design system with complete accuracy, than drawing by hand; * An accounts

  2. In this coursework I need to produce a detailed business report on one medium-sized ...

    The grapevine can be a quick way of communicating information to the workforce as a whole as it tends to operate by word of mouth. It can be used to pass on important information before an official announcement and, depending upon the feedback generated, the company may modify its intentions before the formal announcement.

  1. customer service with in Sainsbury

    We are an increasingly house proud and stylish nation. * Leisure. Activities outside the home are changing too. Churches, sports and pubs retain their appeal, but we are developing new ways of spending time. The National Trust now has three million members, eating out is commonplace and club culture has been embraced by a generation of * Leisure.

  2. 1. Explore the role of management in achieving organisational aims and objectives.

    The first Head Librarian was appointed in 1900. By 1903, when there were 300 Boots stores across the country, 143 had a Booklovers' Library, with 6 libraries in London and 8 in Nottingham. Members could take out a book at any one of the library branches and return it to any other.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work