• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14
  15. 15
  16. 16
  17. 17
  18. 18
  19. 19
  20. 20
  21. 21
  22. 22
  23. 23
  24. 24
  25. 25
  26. 26
  27. 27
  28. 28

Working in retail travel

Extracts from this document...


PART 1 Working in Retail Travel Travel agencies in the UK are usually independently owned or part of a chain of agencies owned by a single company often referred to as the 'multiple'. A typical day for travel agencies includes booking hotels, car and airplane reservations, and also researching destinations for clients. Most travel agencies make their money from commission which consultants receive from companies e.g. tour operators, airlines, hotels by booking hotels, flights or tour packages. Different travel agencies that operate in the UK are: Lunn Poly Going Places Thomas Cook These are multiple travel agencies; they all work very closely with a tour operator which is either their parent company or is owned by the same group. Going places is owned by Air tours and Lunn Poly is owned by Thomson, a tour operator. In turn both Lunn Poly and Thomson are owned by the TUI group. Travel agent They sell a range of leisure and business travel products and services to outgoing, incoming and domestic tourists to meet their requirements. There are about 7,000 travel agencies in the UK which are members of the Association of British Travel Agents (ABTA). There are different types of travel agencies which include multiple, independent, maniple, e-agent and holiday hypermarkets. Travel agents are the link between the customers and the tour operators, and other principals such as airlines and hotels. Customers go to travel agencies in order to buy a holiday and other travel services. Therefore travel agents advise customers, they suggest possible holidays, they answer questions and make bookings for the customers. It is the travel agents job to ensure that they are selling the right holiday or travel service to the right customer. Travel agents also offer coach, flight, rail or ferry bookings, independent travel arrangements and specialist services for business travellers e.g. travel, car hire and accommodation. Some travel agencies may also provide their clients with ancillary products and services such as travel insurance, foreign currency and travellers cheques, arranging for passports and visas, booking airport parking and advice on health requirements. ...read more.


They are offered in order to secure customers. * Essential. For example car hire, foreign exchange, insurance and airport parking. This is an advantage as customers will feel that they are being treated as individuals and they can be fully catered for. * Staff training. Regular staff training is vital, as staff need to be up to date with product knowledge in order to answer any questions customers may ask. * Incentives. Commission is offered to staff in order to motivate them to sell the companies' products and services. This is an advantage as staff will feel more confident and will be motivated. At the moment Thomas Cook have a campaign called "Price Match". This campaign has been set up in order to compete against other retailers. Therefore Thomas Cook are giving discounts on holidays and offering free insurance to customers who book with them. This campaign gives Thomas Cook an edge over their competitors. The impacts that trade associations are having on the travel retailers The growth of the Internet has increased the collection of information about travel and tourism products and services. There is an estimation of 30 to 100 million worldwide users, this makes the internet an important part of the travel and tourism industry. Anybody can access information on travel destinations, transport, accommodation and attractions on the internet; they can also make bookings direct with travel and tourism companies using secure credit card facilities. Customers can also get up to date information on a wide range of services such as flight schedules, train timetables, compare costs of similar products and find information about holiday destinations. Since the internet has given customers the ability to plan and book their own travel there has been a decrease in business in travel agents. Questions being raised today, will there be a travel agent in the future? Will the web result in the end of the travel agent? ...read more.


New data protection legislation came into force on 1 March 2000 with the implementation of the Data Protection Act 1998, which updates and reinforces the Data Protection Principles included in 1998 Act. * The Advertising Standards Authority (ASA) The ASA was set up in 1962 to make sure that non-broadcast advertisements appearing in the UK are legal, decent, honest and truthful. The Authority protects the public by ensuring that the rules in the British Codes of Advertising and Sales Promotion are followed by everyone who prepares and publishes advertisements. These are the rules that the industry has written and agreed to follow. The ASA is there to protect the consumer by helping advertisers, agencies and the media to produce advertisements which will not mislead or offend consumers. The Codes are that advertisements should be: - Legal, decent, honest and truthful. - Prepared with a sense of responsibility to consumers and to society. - In line with principles of fair competition generally accepted in business. All advertisements and promotions in non-broadcast media are covered by the Codes and are therefore regulated by the ASA. These include: - Press-national, regional, magazines and free newspapers. - Outdoor - posters, transport, aerial announcements. - Direct marketing- direct mail, leaflets, brochures, catalogues, circulars, inserts and facsimiles; as well as the content of such material, the use of mailing lists for targeting consumers is also covered by the ASA. - Screen- cinema commercials and advertisements in electronic media such as computer games, video, view data services, CD- ROM and the internet. - Sales promotions- on-pack promotions, front-page promotions, reader offers, competitions and prize draws. The ASA will investigate complaints and carry out research for advertisements and promotions in all the media listed above. The ASA aims to promote the highest standards in advertising. It does this by a programme of industry information and training through some 70 presentations and seminars each year. It actively promotes its work and role through a coordinated media relations strategy to the advertising industry and consumers. ?? ?? ?? ?? 2 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Marked by a teacher

    business online

    4 star(s)

    As the companies grow within this market environment their reliability to offer goods and services become more visible to customers and their reliability grows as shares increase in the market. Profit As online based companies are globally available profits can grow as sales increase due to the open market of e-commerce.


    Person specification * Interview requirements * Date of the interview External information * C.V * Qualification * Reference * Name & address/personal details * NI number * Permit to work/passport * Bank details Evaluate the significant accurate business information * Accurate information allows reliability.

  1. Ao1 : aims and objectives

    * Owners have direct control over the business and they have limited liability * Shareholders are responsible for running the business therefore more capital will be invested in the business Disadvantages of private limited companies include: * It is much harder to set up than a sole trader or partnership

  2. Manchester Airport

    Product - Business routes need to provide a Business Class and business facilities, which are expensive and high risk, although the rewards are far greater. John Spooner, Managing Director of Manchester Airport added, "Manchester Airport's mission statement is to be the airport of choice and only through extending our flight

  1. Business at Work - BT plc

    BT's marketing function is to find ways to recognizing, predicting, pleasing the consumers requirement effectiveness which in the company sales and marketing

  2. Business Aims and Objectives.

    All the profits after tax belong to the shareholders. This is usually distributed according to the proportion of shares held but it is usually to keep some back as reserves for financing future developing. Disadvantage Starting a private limited company is very expensive compared to a sole trader. A company needs to be registered with the Companies Registration Office.

  1. Analysis of The Cadbury company.

    for high quality chocolate candies. Depending on how the chocolate is to be used, further processing is performed in a variety of ways. This is a diagram to illustrate main process in Cadbury s chain of production. The diagram illustrates pictures of the production with an explanation describing it.

  2. Aims and Objectives - Manchester Airport.

    Large businesses such as Manchester Airport and McDonald's are split up into departments to carry out a range of tasks to support their activities. Small businesses may not have departments but they will have to deal with the same sorts of tasks.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work