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Communication for Healthcare Workers.

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´╗┐Annie Plant Communication- Unit 1 Task 1 Types of interpersonal interaction:- Speech Different localities, ethnic groups, professions and work cultures all have their own words phrases and speech patterns. These localities and groups may be referred to as different communities. Some people may feel threatened or excluded by the kind of language they encounter in these speech communities, However just using formal language will not solve this problem. The technical terminology used by care workers (often referred to as jargon) can also create barriers for people who are not part of that ?speech community?. When people from different geographical areas use different words and pronounce words differently they are often using a different dialect. Some social groups use slang- non-standard words that are understood by other members of a speech community but which cannot usually be found in a dictionary. First language The author and psychologist Steven Pinker (1994) estimated that there may be about 600 languages in the world that are spoken by more that 100,000 people. ...read more.


Standing or sitting face-to-face may send a message that you are being formal or angry. A slight angle can create a more relaxed and friendly feeling. Gestures Gestures are hand and arm movements that can help us to understand what a person is saying. Some gestures carry a common meaning in most communities in the UK. Facial expression Your face often indicates your emotional state. When a person is sad they may signal this emotion by looking down- there may be tension in their face and their mouth will be closed. The muscles in the person?s shoulders are likely to be relaxed but their face and neck may show tension. A happy person will have ?wide eyes? that make contact with you- and they will probably smile. When people are excited they move their arms and hands to indicate this. We can guess another person?s feelings or thoughts by looking at their eyes, using eye-to-eye contact. Our eyes get wider when we are excited, attracted to, or interested in someone else. ...read more.


Tone of voice When you speak to other people, your tone of voice is important. If you talk to other people quickly in a loud voice with a fixed tone, people may think that you are angry. A calm, slow voice with a varying tone may send a message of being friendly. Proximity The space between people can sometimes show how friendly or ?intimate? the conversation is. Different cultures have different customs regarding the space between people when they are talking. In Britain there are expectations or ?norms? as to how close to be when talking to others. When with strangers keep them at arm?s length. The ritual of shaking hands indicates that you have been introduced- you may come closer. When you are friendly with some one you may accept them being closer to you. Relatives and partners may not have any restrictions as to how close they come. Proximity is very important in health and social care settings because many people have a sense of personal space, and a care worker invading that persons personal space with out asking or explaining why may be seen as dominant or aggressive. ...read more.

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