Assess how healthcare workers can provide a positive experience for those using the health care sector.

if the worker was lazy and didn’t get any work done throughout the day they wouldn’t be professional. They need to stay calm- if the health care worker wasn’t calm then the service user would feel more anxious and become uptight and worry and they may not come back, a friendly approach is good for the health care worker to have as it makes people want to come and ask them questions, and they will feel more at ease and relaxed. If the worker can understand and recognise service user needs this can provide a more positive experience as they will feel like their needs have been met and like they are being treated as an individual, they can also offer support and advice they may have to the individual. If they have clear speech this can be good so service users can understand them and also staff members, this will make their experience at the health care setting more pleasant and less frustrating as if you cannot understand someone you get rather annoyed. Manners are important as it shows you are also polite towards the person, the health care worker should smile as it shows they are happy and enjoying their job, if they make people feel comfortable they won’t be as anxious or worried as many people do come to the health care settings feeling uptight and worried as they might not know what is going to happen so it can be good if they are feel comfortable. If there is a waiting time the health care worker should be informed of this and they should tell patients how long it is going to be and if possible offer them something to drink if it is a long period of time- there should be a reason why and apologises should be made, this will make the service users feel valued because they have been informed of the waiting time and just being sat there for a long time. They should be organised as if there are people waiting and people need to see someone else before the doctor, and they aren’t organised, this will delay the time further for the patient and they could get angry and feel more worried as to why they are waiting to see their doctor and get more anxious. Service users should be kept occupied whilst waiting, e.g. be able to watch television in the waiting room, displays, leaflets and magazines should be available for them to use and watch as they won’t get bored and it could make them feel more relaxed.         There are requirements that the health care worker could need to be part of the workforce and work for a health care setting. Requirements could include; qualifications- do they have the right amount of qualifications and the correct ones? If they don’t this could jeopardise their position and role, they will have to have a CRB check and if they don’t pass it this would mean they may not get the job they want, the employer could refer to their skills and qualities, life experience and professional experiences.         Skills and qualities are important to have, however- the employer may feel like they don’t have good communication skills or they are too shy, they may not have enough professional experience; for example going in clinical placements and getting to see what it is like, they just have secondary sources of what it is like in a clinic. The person may not end up getting the job because of their age- however; the employer cannot disclose this on the application form as this would be discriminating against age. The employer has to give everyone equal opportunities to be able to become a health care worker, they may feel like their training isn’t sufficient enough even though they have all the skills and qualities that are needed, and also a clean CRB. However the employer may feel they have found another candidate with not as many skills and qualities but more than enough training, training is often expensive and skills and qualities can be built on and improved so the employer may choose the person with more experience. The person wanting the job may not respond to situations well and panic at the first sight of blood or something like that, this wouldn’t be good for a health care setting as they will come into contact with blood at some point. The person may not fit well into a team and not have any team building skills or know how to work as part of a team; this could be a problem if they are thinking about going into a career that involves working with people on a day-to-day basis. Bibliography: Class notes