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communication in care settings

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The aim of this report is to discuss the importance of communication in care settings. Communication is not just what you say. It is the tone of voice that you are using and the way you portray how you are feeling, for instance the way that you are standing will indicate how you are feeling towards whoever was with you if you were relaxed and open you would be standing with your head up and arms relaxed. If you were upset or didn't want to talk then you'd be stood there with your head down and arms folded across your chest. Eye contact is important and in the UK the majority of people look at each other for 70% of the conversation whereas in Japan they only look at one another for 50% of the time. Your confidence is shown in your eye contact if you are walking down a street with your head held high and briefly meet others eyes it shows that you are confident in yourself and what you are doing. Only a small part of communication is what you are actually saying this can make it complicated when you are communicating with others as what you are saying will mean perfect sense to you but it may be interpreted to mean something completely different. In most cases the tone of your voice is either taken for granted or perceived unconsciously. The tone of how you say something is 38% of the way that you communicate. 55% is non verbal communication and what you say is only 7%. This shows that awareness of the appropriate tone and good voice control this is important for all care workers. ...read more.


Then come back to me" this is because their understanding level is lower then yours and the short term memory only last for 30 seconds and by the time they have left the room they would have forgotten. When talking to parent/carer you need to establish whether they would prefer you to communicate with them in an informal or formal way. This is the register of language. Some parents and most certainly the children will prefer you to great them in an informal way as this may put them at ease. Within a medical setting you need to remember to use the correct type of language (register of language) formal language would be better unless requested from the patient. If a medical receptionist was informal then the patient may think that are being disrespected. As a GP you will communicate aurally most of the time to you patients this mean that the GP has the advantage that the tone of voice can betray how the patient is feeling emotionally and if relevant the GP may be able to help or refer them to another source. This is the GP taking care of his patient's emotional and physical wellbeing. As a GP you will have to work and communicate with people that have different styles of speaking such as ethic groups and people that come from different work and culture settings. Verbal communication for a nurse at A+E is about buliding a relationship quickly with all types of people from all walks of life they have to be calm so she needs to have gained their trust. ...read more.


Technology can be made friendly and accessible to people that are blind or have low vision for example:- you have voice synthesisers can be installed to read out loud the text on the screen. There is also Braille and other tactile symbols can be embossed on the buttons used on the display. You can also get special scanners to convert text into a read out which is relayed to the user by voice synthesisers or convert the words on a printed page into very large sized text on the computer screen. Communication via computers has enabled society to be able to communicate efficiently, accurately and quickly. Within a hospital and emergency environment to communicate the correct information and quickly you need computerised communication. For example somebody comes into A+E with a suspected broken arm they get sent to the ............................. Department to have an x-ray. After taking the photos they send them back to A+E. this saves time and money. It is efficient and it is to the best of the patients as treatment can be administered more quickly. In effect it's taking care of their physical and emotional wellbeing. This is not the only benefit that computerised communication has, at the scene of an accident the paramedics will contact the hospital to let them know who is coming in and why their age and any other infomation that they have on them. This is to ensure that upon their arrival the correct treatment can be administered, Especially if it is a life threatening situation. Even though the need of speed may be vital they also have to be accurate, clear and understandable as its about somebodys care. ?? ?? ?? ?? Holly Law unit 2 Communication in care settings 1 ...read more.

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