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Communication in health care settings

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Communication in Health Care Settings Communication is needed for all health care settings. It is the use of words and stringing words together into sentences. A minimum of two people are involved and there is no maximum. Communication is the way in which we contact each other and a way to give or receive information. There are many different types of communication, I will be discussing oral communication, written communication, computerized communication and different special methods of communication. Communication in health care setting is very important for care workers and service users to understand how each other feel and their thoughts on any situation they come into contact with. It is important to build relationships and understand each other. Reasons for Communication Why do people communicate? Usually people communicate with each other to give and receive information. This information could be even feelings and thoughts, people's opinions. It is interacting with others at an interpersonal level. It is needed for any type of care setting. Why is Communication Important? Communication is very important. Without communicating no-one would understand anyone else. We communicate to listen to one another. Communicating helps us find out information, this can be even how another person feels and their thoughts. ...read more.


If the communication is email/IM it is fast and is quick to reply to. It is confidential and can be kept safe on a computer. A lot of information can be found from the internet, there are many billions of web pages, and information that can be found on them. Instant messaging and Texting are most common within the younger generation, this form of communication usually allows instant reply and the use of text lingual. Such as, 'Hey, WUU2?' Although most communication will be more formal in health and social care settings, e.g. letters, memos. An example of computerised communication would be a doctor making out a prescription slip on the computer for the patient to take to the pharmacist to get their medication. Special Methods There are some people that cannot communicate in the same ways as most of us. People who are deaf don't always talk because they can't hear what the other person is saying or themselves. Deaf people will usually use a sign language. People who are blind cannot read, may use Braille. British Sign Language This is the language that belongs to deaf people. The language involves movement of the hands, body, face and head. This is the preferred language of people who are registered blind, there are around 70,000 registered. ...read more.


There are many environmental conditions that can inhibit communication, simply being temperature, lighting, background noise etc. Privacy Everyone has their own right to privacy and care workers must respect that of the service user. Otherwise the service user will find it hard to trust them. Care workers MUST keep things between them and the service user confidential. This is a key role of a care worker. If service users do not feel as though they can trust the care worker, then they will not be able to tell then about any problems. Care workers should be able to talk to the service users in private if they do need to discuss something private. Physical Problems Communication can be inhibited by physical problems. If a person is hard of hearing, the care worker should repeat what they say if the service user asks, and not be ignorant towards them. If a person is blind the care worker should be able to work with them and explain to them what is going on around them. If the service user is disabled, they should be able to treat them equally and work with them the same as any other person. Care workers should be able to communicate with anyone, they should always consider the effects of their actions on the clients and make them feel equal, valued and respected. ?? ?? ?? ?? Katrina Hamill ...read more.

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