communication in care settings

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Holly Law unit 2

Communication in care settings

The aim of this report is to discuss the importance of communication in care settings.

Communication is not just what you say. It is the tone of voice that you are using and the way you portray how you are feeling, for instance the way that you are standing will indicate how you are feeling towards whoever was with you if you were relaxed and open  you would be standing with your head up and arms relaxed. If you were upset or didn’t want to talk then you’d be stood there with your head down and arms folded across your chest.

 Eye contact is important and in the UK the majority of people look at each other for 70% of the conversation whereas in Japan they only look at one another for 50% of the time. Your confidence is shown in your eye contact if you are walking down a street with your head held high and briefly meet others eyes it shows that you are confident in yourself and what you are doing.

Only a small part of communication is what you are actually saying this can make it complicated when you are communicating with others as what you are saying will mean perfect sense to you but it may be interpreted to mean something completely different.

In most cases the tone of your voice is either taken for granted or perceived unconsciously. The tone of how you say something is 38% of the way that you communicate. 55% is non verbal communication and what you say is only 7%. This shows that awareness of the appropriate tone and good voice control this is important for all care workers.

Communication skills are a vital and necessary to have in any care setting. If you have good communication skills you can make sure that you get every thing done as efficiently and effetely as possible.

Also when you are dealing with people in a social care environment you will need to make sure that they understand what you are saying or meaning, you have to build a trusting relationship with your clients and make sure that they are at ease, this is because you might be dealing with vulnerable people, the elderly or people with learning difficulties.

To meet you client’s needs you would help with housing, washing, shopping or with anything else that the individual may need. Some of the elderly clients may be suffering with dementia. This may result in them acting in an unpredictable way.                         

The medical side is different although communication is just as fundamental, as you may have to find something important out quickly to prevent further distress to the patient.

When you go and visit you doctor you only have a 10 minute time slot and in them 10 minutes your GP has to find out what is wrong explain and give you treatment. This would not happen if you and your doctor could not communicate properly. Your patients will be aware of your body language so you need to show them that you are comfortable and that you want to hear what they have to say; also you need to show them that what they are saying is important. So eye contact and openness is vital. You don’t want to be sat typing away at your computer when your patient arrives as that automatically says you have something more important to do other then greeting them. Also when people are in pain or ill they tend to become emotional and anxious. Then as the health professional it is your job to make sure that you have the situation under control. A GP or any other health professional needs to make sure that they use the correct type of tone this is make sure that the patient feels comfortable and valued also by using the appropriate tone you can make yourself sound interested, caring and encouraging.

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Effective communication is central to a good working practice of all early years’ professionals and relationships with children and their families/carers may be impaired without it. Communication involves a successful exchange of information from one person to another.

When working with the early years you have to take in to account of their age and their understanding level. You can not expect a child of 3 to understand eye contact or subtle body language. You need to make sure that you are communicating to them on their understanding level not yours. You will also have to compromise for their lack ...

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