Communication M1

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Communication Cycle in Difficult, Complex and Sensitive Situations

3) Develop your communication cycle to include an explanation of how the communication cycle may be used to communicate difficult, complex and sensitive issues. (M1)

The communication cycle is a set of 6 stages that have to all be completed to ensure effective communication between people. Communication is a natural process and is easy for someone that has speech, hearing and eyesight. It is slightly more complex for those that have not got all 3 main communication skills but there are ways around them such as Braille and Sign Language.

In certain situations the communication cycle can have extra stages added in to it or taken away. This is because some circumstances have to be carefully thought over and you must watch and listen to everything that is happening while trying to communicate effectively or that you have not listened to what has been said completely and judged to soon.

Example

Your name is Sarah. You work in a children's hospice where a 2 year old girl is living on end-of-life care. Overnight, her health has dramatically deteriorated meaning she is on life support machines that