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Describe different types of communication and interpersonal interaction, using example relevant to health and social care setting.

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Describe different types of communication and interpersonal interaction, using example relevant to health and social care setting. P1 Communication between people enable to exchange ideas and information but it involves much more than simply passing on information to others. Poor communication might make a service user feel vulnerable, worthless or emotional threatened. One to one conversation When you are having a one to one conversation as care worker you should want to make you're patient very comfortable and try to create the right kind of feelings. It's always important to create the right emotional atmosphere before you can go to discuss complicated issues or give patient information when a patient is coming up to you, have to welcome your patient nicely and when you welcome them you need to have a smile on your face, then you can move to the discussion of the reason why you're seen them and other issues that may occur. The reason why is important having one to one conversation with you're patient is to know about themselves and background because sometime the reason of the illness can be because of the family background. And the patient might want you to keep it as secret by not telling anyone of her family or friend. Informal Communication Most people use informal communication toward people like friends and family very well. Some people in the home or family member use terms that other people would not understand which we call it slang language (street language) even local group have their won way of speaking to understand like French people say"watgwan" and that it is informal speaking. Lot of people specially young's speak informal language between them to understand and it confusing because if a adult want to understand they won't. The reason why informal communication is not appropriate to use in health or anywhere in the society is because is not acceptable and suitable language to approach patient with informal language and being disrespected against them. ...read more.


The manager which her name was Rachel was always taking to children with formal language but staff was using the informal language with children. The nursery had lot of children age of 3-8 years old children's and all of them when they talk they use informal language because they are children and the do not know how yet to use a proper language. My group discussion with children was all about how the find the nursery, how big the nursery is, and asking them play together with the toys and every single of them use to cry when it comes for bed time, because the do not like to sleep when it afternoon after having the lunch they find it boring they say. I use to have good formal language with them just for them to get use to it and be able to talk in a proper ways at home or between them. W3hen you are working in a health and social care setting you will have to use the formal language all the time and using the formal language shown that you really have lot respect for others Review the effectiveness of own communication skills in the two interactions undertaken.P6 I really had good relationships with all the staff and the children my work experience nursery. Some time when I didn't understand any think that was going on in their staff use to explain to me, for me to understand. my communication with one girl their which her name was Christine, was really bad sometime because we wasn't getting a long some times because she had a bad attitude toward me every time when I play or sit next to children she always has to give me bad eye. One day I had enough of her and I went to tell the manager that we wasn't getting a long with Christine and she had to change Christine to the other side of the nursery because the have two nursery. ...read more.


It may also be important to us warm friend non-verbal behaviour that express interest in another person such as; * Effective eye contact * Relaxed and calm body posture * Appropriate nice tone of voice Analyse how communication in health and social care setting assists patient/service use and other key people D1 Communication in health and social care setting assists patients by knowing how to act toward them, using nice usual tone of voice for the patient to be close and to have open relationship with staff. The staff need to assist the patient by giving them they individual needs that each patient need. Staff needs to assist patient with the personal problem which they doesn't feel comfortable to tell their family maybe or anyone else, if the patient is having stress the staff be giving the right decision on what hey should be assisting their needs by communication. Giving the right need to service user also assist their communication by been open with any feeling that they have inside them. The staff have t assist the patient in language need also because some patient English isn't the first language and the really needs help. The organisation needs to assist the patient by having interpreter every time to be able to communicate properly. The organisation which is the hospital need to provide the very best need to every patient which is by assisting them with any thing that the can even if is very personal, assisting the service user with the family background is also good in same way because some people can be very ill because of what is going on in their family and can not deal with it. When the organisation is assisting all patient like the suppose too, it will build-up the trust and self-esteem in them self and they confident will also grow inside them. By doing all this is the ways of assisting all needs that patient need in the health and social care setting. ?? ?? ?? ?? Marie-Ange Bondi Unit: 1 Ingrid 1 ...read more.

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