Wilhelmina Vassallo National Diploma in Health and Social Care
M1
Communication Cycle: Here I have to use different modes of communication like talking slowly so that Mrs. Smith will understand what I am saying and I will make eye contact so that I will see what she is thinking.
Use of Feedback: This refers to messages or information that is sent back to the source from where the message came. I will give Mrs. Smith feedback so that she feels a bit better. I will tell her that she needs to go to residential care because her family is finding it difficult to care for her. If she tells me something, I will talk to her back and if she needs help, I will her by giving her all the information she wants to know.