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Importance of communication

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Communication Communication is a process that allows people to exchange information by several methods. In order to provide effective care in the healthcare profession it is vital that you are able to communicate with people on all levels, and using a variety of methods. Causes and effects of poor communication Poor communication creates a bad impression and may cause conflict, which then leads to a negative experience for everyone involved in the communication process. There are various factors that cause communication to break down, such as lack of time or a noisy environment. The patient's experience, of a lack of communication can lead them to feel: * Frustrated * Confused * Angry Whereas better communication creates a more positive experience on everyone as: The patient: * Feels more involved in their treatment * An increase in the service users understanding * A more happier patient * A more efficient environment to work in The Carer: * Feels an increase in job satisfaction * A decrease in complaints * More accurate service users' interviews The purpose of communication is to get your message across to others clearly. In fact, communication is only successful when both the sender and the receiver understand the same information. We communicate with people for various reasons like; passing on information/receiving information, socialising, expressing feelings/opinions, knowing what people want and need, gaining assistance/ help, explaining/instructing somebody to do something and persuading. We communicate by several methods; email, text, talking, IM, sign language, letters, lip reading, braille, listening, the way we dress, media - TV, radio, tone of voice, fax, smell, touch, art, dance, phone, email, meetings, memos, lectures/seminars/conferences, sign language and video conferencing. ...read more.


Sending letters home on a regular basis is paramount to the child's welfare as this is constantly informing parents what is going on at school and how this could potentially affect their child. Personally, I believe that the process of letter sending could be drastically improved. Fax This is used as a method of transferring information from one place to another by the use of a fax machine. Notice boards In kids corner they have a main notice board at the main entrance which consists of fire and safety procedures and other general notices concerning the whole nursery, and in each separate age groups like the daisies and foxgloves have their own notice boards which are more specific to that certain class. On these notice boards they advertise what lunch time or after-school activities they can participate themselves in. Displays Most displays around the nursery show all the work that the children have produced and the development of their work over a certain period of time. This is important for children to be able to see their work displayed it gives them a satisfaction and makes them feel that their work was good enough to be put on the wall giving them a full sense of achievement. Also when displaying work it enable parents and any visitors to know about what the children are doing whilst being at school and shows their improvements throughout the recent months. These displays consist of things they are being taught at the time like numbers 1-20 and the alphabet this would enable children to recognise these more easily as they would be apart of their daily routine. ...read more.


Objects that are an obstruction to the speaker's face is an additional problem, like people who speak with their hands in front of their mouths or have their backs facing the lip reader. Makaton Makaton is a simple language based upon day to day words, speech, gestures, facial expressions, eye contact, body language etc. e.g. if you wanted a glass of water you would have to sign out the word, whilst asking the question raising your eyebrows looking as though you are questioning them alternatively you could show a picture of water and ask the question too. Computerised methods Email In most care settings emails are used within the organisation between colleagues e.g. If a doctor was prescribing certain medications or adding notes to a patients file then they can email the notes to the admin staff who can then save it on the database. Video Conference This is a good method of having group meetings with other colleagues to update them on how the organisation is doing and other updates they may need to share they could also discuss what their aims are for the week ahead. Text messaging Organisations who may want to open up to other markets my use this method as a way of communicating with the service users e.g. Team C use this as a way of informing the service users on how they got on with the tests carried out whether the results were positive or negative. ...read more.

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