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Promoting The Rights And Responsibilities Of Service Users In Care Settings

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AO1: Promoting The Rights And Responsibilities Of Service Users In Care Settings Task 1B. Give a comprehensive account of ways that service users in Queensland can be supported to exercise their rights. Remember to include: * Peoples voices and the need to be heard. * Up to date information and complex nature of decisions to be made. * Providing active support. * Advocacy. Service users have rights so they should be allowed to know or use these rights in their daily life. There are too many rights and principles that it is hard for the service users to remember. Also most of the service users in the Queensland's Residential home have severe learning difficulties. It is important that someone helps them to use their rights since they are there. The methods of gaining information about rights are: * Local authority * Community centres orLocal community * Primary care groups * NHS direct * Health authority * Internet * Citizens advice bureaux * Health related groups * Care workers The way a care worker can help promote service users rights is: * Give the service users confidence * Preserve confidentiality * Helping them find information on particular topics which is up to date * Give them correct and accurate information * Listen attentively to the service users and take consideration * supply the service users with a service which will help them gain advice from This could be done by the care workers using effective communication to listen and help the service users. ...read more.


They have a right to be informed of any information which needs changing. If they are not informed then the information will be inappropriate. For example if a service user wants to receive treatment from NHS, the caseworkers would be Providing information that is out of date, which will make life difficult for the service user and the NHS people. By giving the service users the right and accurate information, the care workers will be supporting their rights. The service users will have the most current information enabling them to do what they intend according to their rights and enabling to give out data which is accurate. Care workers should make sure the information they give to the service users is accurate and should check it before they give it out. In this way there wouldn't be any confusion. All information provided by the care workers should be: * Reliable * Relevant. * Useful * Before giving information, checking it. * Legible information When a care woke is giving information to service users there are certain guidelines that must be followed: * Be aware of the needs of the needs the service user receiving the information * Make sure the information is up to date * Go to the most direct source to gather the information. For example about the Queensland goes to the NHS. * Check the information you are providing is relevant * Information should be provided in a format in which is easier to understand. ...read more.


up for themselves in the future * Loyalty - the advocate will be on the side of the individual they are supporting, they will not be impartial * Awareness - advocacy involves issues and problems which are not always easy to resolve, and to which there may not be a "right" answer. Advocates will be aware of this and have strategies to deal with such situations. * Confidentiality - information about an individual will be kept in confidence and only passed on to other people: at the individual's request if there is serious danger of physical harm to the individual or others if the advocate is required by law to pass it on www.cnwl.nhs.uk/uploads/Enabling_Advocacy_Policy_oct.doc If a service user has difficulty with making decisions then they could benefit from having an advocate appointed. An advocate could be someone close to the service user, such as a friend, family member or perhaps a trained volunteer who, when using citizen advocacy, will speak on their behalf. It would be inappropriate for a carer or care manager to take on this role; having an advocate who is under no pressure to meet the needs of the organisation is essential as an advocate must represent the best interests of the service user. An advocate must be able to communicate effectively, be sensitive and supportive towards the service user, be honest, and have patience with them. The use of advocacy may be needed because the service user: * wishes to make a complaint * wants a change in treatment * has requested to see their medical records or wants to change doctors ...read more.

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