• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Promoting The Rights And Responsibilities Of Service Users In Care Settings

Extracts from this document...

Introduction

AO1: Promoting The Rights And Responsibilities Of Service Users In Care Settings Task 1B. Give a comprehensive account of ways that service users in Queensland can be supported to exercise their rights. Remember to include: * Peoples voices and the need to be heard. * Up to date information and complex nature of decisions to be made. * Providing active support. * Advocacy. The way a care worker can help promote service users rights is: * Give the service users confidence * Preserve confidentiality * Helping them find information on particular topics which is up to date * Give them correct and accurate information * Listen attentively to the service users and take consideration * supply the service users with a service which will help them gain advice from, All of these can be done by: * Effective communication is central to encouraging service users to express their preferences and views, and also to help them achieve independence. * Effective verbal communication would involve using 'open' questions, such as 'what do you think?' Or 'how do you feel about...?' These sorts of questions allow for fuller answers. However sometimes 'closed' questions are needed to gain basic information such as an individuals' age, name and marital status. ...read more.

Middle

Drake has put his point forward, and has told the care workers to do something about this, after hearing his point the care workers have discus it and come with a conclusion which is that, their going to crop all the plants in the garden and make a sitting place for drake and other service users. Up to date information and complex nature of decisions to be made It is important that the information care workers receive is correct and accurate about the service user. After receiving the accurate information, is the law that the information must be up-to-date by the care worker. Also the service users are allowed to ask for information which is relevant to their needs. They have a right to be informed of any information which needs changing. If they are not informed then the information will be inappropriate. For example if a service user wants to receive treatment from NHS, the caseworkers would be Providing information that is out of date, which will make life difficult for the service user and the NHS people. By giving the service users the right and accurate information, the care workers will be supporting their rights. The service users will have the most current information enabling them to do what they intend according to their rights and enabling to give out data which is accurate. ...read more.

Conclusion

Provided by voluntary organisations and commissioned by Primary Care Trusts these advocates are independent from statutory organisations and from all service provider agencies. The independent advocate can support the service user in different ways and at different levels, for example: * The service user may ask the advocate for information, such as their rights under the mental health act, and having talked it through, decides to speak to their doctor or another health professional themselves. * The service user decides to speak up their self at a meeting with the back-up of an advocate being there. * The service user asks the advocate to take a more active part are meetings * The service user asks the advocate to speak up for them at a meeting. www.cnwl.nhs.uk/uploads/Enabling_Advocacy_Policy_oct.doc If a service user has difficulty with making decisions then they could benefit from having an advocate appointed. An advocate could be someone close to the service user, such as a friend, family member or perhaps a trained volunteer who, when using citizen advocacy, will speak on their behalf. It would be inappropriate for a carer or care manager to take on this role; having an advocate who is under no pressure to meet the needs of the organisation is essential as an advocate must represent the best interests of the service user. An advocate must be able to communicate effectively, be sensitive and supportive towards the service user, be honest, and have patience with them. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Healthcare section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Healthcare essays

  1. Marked by a teacher

    Illustrate how to promote service users` rights and responsibilities.

    5 star(s)

    Information should also be presented in an easy to understand manner, with any technical terminology fully explained. Participating in decision making processes is important for service users as it can help them to feel in control of their lives, and valued, as their wishes are taken seriously.

  2. Marked by a teacher

    Promoting The Rights And Responsibilities Of Service Users In Care Settings

    3 star(s)

    Each service user will have specific needs. Although these may appear to be the same as other people's needs, they may require different applications. For example in Queensland if one service user would want to have a knee operation due to a illness, and five other service users would want

  1. In this assignment I will be looking at the benefits that different types of ...

    Emotional needs everybody needs to be liked and even loved. A newborn baby needs love from his/her parents (3). Emotional needs change as we grow and develop. Children begin to test the boundaries that relationships provide, experiencing many different emotions for the first time.

  2. Equality, diversity and rights

    about ourselves on our believes and also our values and also for our behavior. Our health care things change on our daily basis it mostly depends on what happens in that time. A lot of individuals that take medication don't see themselves as ill.

  1. Equality, Divesity and rights

    The effects this had were women began to demand more and more in the way of equal rights. With the Sex Discrimination Act employers were not allowed to discriminate against anybody because of their sexual orientation or gender. Before this Act came in people were treated unfairly because of their

  2. Promoting The Rights And Responsibilities Of Service Users In Care Settings. Explain 3 ...

    One of the ways that we recognise this fundamental worth is by acknowledging and respecting a person's human rights. Human rights are concerned with equality and fairness. They recognise our freedom to make choices about our life and develop our potential as human beings.

  1. Describe Service Users Right to Confidentiality.

    Therefore under this legislation personal information should be kept confidential, but can be passed on in some particular circumstances where it is deemed necessary to do so. Example An elderly woman, Mrs Lee, lives in a care home and lately has been feeling dizzy, faint and coughing up small amounts of blood.

  2. How service users are valued and actively supported and how service users are valued ...

    The children in the nursery have a right to make choices such as what they want to want to eat or what they want to do. The teachers make sure that before they give them something to what they ask them in a calm tone if they would like to

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work