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Promoting The Rights And Responsibilities Of Service Users In Care Settings

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Introduction

AO1: Promoting The Rights And Responsibilities Of Service Users In Care Settings Task 1B. Give a comprehensive account of ways that service users in Queensland can be supported to exercise their rights. Remember to include: * Peoples voices and the need to be heard. * Up to date information and complex nature of decisions to be made. * Providing active support. * Advocacy. The way a care worker can help promote service users rights is: * Give the service users confidence * Preserve confidentiality * Helping them find information on particular topics which is up to date * Give them correct and accurate information * Listen attentively to the service users and take consideration * supply the service users with a service which will help them gain advice from, All of these can be done by: * Effective communication is central to encouraging service users to express their preferences and views, and also to help them achieve independence. * Effective verbal communication would involve using 'open' questions, such as 'what do you think?' Or 'how do you feel about...?' These sorts of questions allow for fuller answers. However sometimes 'closed' questions are needed to gain basic information such as an individuals' age, name and marital status. ...read more.

Middle

Drake has put his point forward, and has told the care workers to do something about this, after hearing his point the care workers have discus it and come with a conclusion which is that, their going to crop all the plants in the garden and make a sitting place for drake and other service users. Up to date information and complex nature of decisions to be made It is important that the information care workers receive is correct and accurate about the service user. After receiving the accurate information, is the law that the information must be up-to-date by the care worker. Also the service users are allowed to ask for information which is relevant to their needs. They have a right to be informed of any information which needs changing. If they are not informed then the information will be inappropriate. For example if a service user wants to receive treatment from NHS, the caseworkers would be Providing information that is out of date, which will make life difficult for the service user and the NHS people. By giving the service users the right and accurate information, the care workers will be supporting their rights. The service users will have the most current information enabling them to do what they intend according to their rights and enabling to give out data which is accurate. ...read more.

Conclusion

Provided by voluntary organisations and commissioned by Primary Care Trusts these advocates are independent from statutory organisations and from all service provider agencies. The independent advocate can support the service user in different ways and at different levels, for example: * The service user may ask the advocate for information, such as their rights under the mental health act, and having talked it through, decides to speak to their doctor or another health professional themselves. * The service user decides to speak up their self at a meeting with the back-up of an advocate being there. * The service user asks the advocate to take a more active part are meetings * The service user asks the advocate to speak up for them at a meeting. www.cnwl.nhs.uk/uploads/Enabling_Advocacy_Policy_oct.doc If a service user has difficulty with making decisions then they could benefit from having an advocate appointed. An advocate could be someone close to the service user, such as a friend, family member or perhaps a trained volunteer who, when using citizen advocacy, will speak on their behalf. It would be inappropriate for a carer or care manager to take on this role; having an advocate who is under no pressure to meet the needs of the organisation is essential as an advocate must represent the best interests of the service user. An advocate must be able to communicate effectively, be sensitive and supportive towards the service user, be honest, and have patience with them. ...read more.

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