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This report is about four interactions that I carried out in two different care environments. I carried out two group interactions, one took place in a day nursery for children aged 0-5 years old and the other group interaction took place in a residential

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Introduction This report is about four interactions that I carried out in two different care environments. I carried out two group interactions, one took place in a day nursery for children aged 0-5 years old and the other group interaction took place in a residential home for elderly people. I also carried out two 0ne-to-one interactions in the same two care settings. By carrying out both one-to-one and group interactions in both settings, it allowed me to compare the different use of communication as well as transmission of values in different care environments and also in different contexts. I have not stated the name of the residential home or day nursery and I have changed all the names of the people I interacted with for confidentiality reasons. This report contains an analysis and interpretation for all four interactions, a comparison of the interactions, discussion of the methods used, evaluation of the findings and the conclusions made from the interactions. The report also contains a bibliography and Appendices showing the full interactions and the witness statements for all four of my interactions. Analysis and Interpretation Interaction 1 My first interaction was with a group of children, aged 3-4 years. The group consisted of one boy and three girls. I have renamed the children Henry, Kayleigh, Erika and Matilda. This interaction took place in the play room of a day nursery. When this interaction was over, I wrote a witness statement, which the acting base room manager who had observed me signed. The full interaction is shown as appendix 1 (Page 14 & 15) and the witness statement is shown as appendix 2 (Page 16). The group of children were already formed. They were sitting on the floor in the playroom playing with musical toy instruments. I had decided to join their group rather than form a group myself. The reason for this was because the children were likely to know each other and feel comfortable with playing together. ...read more.


I chose the game dominos, as I was told most of them enjoyed playing it, therefore I gave them the opportunity to play something they like. Providing choices for service users will enable them to feel in control of their lives. It is important to "make sure that people are able to make choices and take control over as much of their lives as possible." This is referred to as empowerment (Yvonne Nolan, 2005, Page 167) .This applies especially to older people as they are capable of making the rights choices for themselves but children may need another individual such as a parent to make the right choice for them as they are not as mature as the elderly. I managed to exchange some verbal communication with Jane, Sally and Gail. I also verbally communicated with Mary but she only communicated non-verbally with me. The main non-verbal communication me and Mary used was smiling, pointing and facial expressions. For example, when it was Mary's turn but I didn't help her straight away, she turned to me indicating she needed my help, therefore I helped her. I still tried to encourage independence in Mary as much as I could by not choosing the dominos I thought was best to play with but showing which dominos she could play with so that she could choose herself. I think I did as much as I could to encourage independence in Mary and I was aware of her rights and I only helped as much as I thought was necessary. This again shows me transmitting value. Bryant (Deborah Belle, 1999, Page 10) suggested that "children as well as adults need experiences of independence." I think I communicated well throughout the activity and kept my language formal because formal language can give the message that you have respect for the person you are communicating with. Before we actually began the activity I introduced myself because they should have the right to know who I am. ...read more.


Conclusions The main conclusion from this report is that one needs to have an awareness of the communication skills needed in order to communicate effectively and know the importance of transmitting the values of the care value base when communicating with service users. All four interactions that I undertook demonstrated that in order for effective communication to take place, people need to have an understanding of the care value base and take into consideration the rights of service users, confidentiality, discrimination, empowerment and apply an understanding of effective communication. Care practitioners need to transmit the value of the care value base when communicating with service users. They also need to have knowledge of both verbal and non-verbal communication. If one doesn't understand the process of communication, the care value base and the transmission of these values then it's very unlikely that effective communication will take place. My interactions have shown the importance of things like body posture, facial expressions, eye contact and listening skills. Further, the use of formal and informal language, open or closed questions as well as voice tone need to all be taken into consideration. My group interactions have pointed out the importance of making sure that each member of the group has the same opportunities and plays a role in the group. The group interactions have also shown the need to respect and not discriminate against other members in order for communication within the group to be effective. An understanding of how groups form and knowing the features of groups is also useful as demonstrated in the analysis and interpretations of my report. The barriers to communication must be considered as demonstrated with my interactions and having knowledge of how to overcome barriers to communication is also essential. When communicating with service users you need to be self-monitoring to ensure that you don't offend them when communicating either verbally or non-verbally with them and you need to be able to demonstrate good communication skills in different contexts. ...read more.

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