types of communication in care setting
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It is important to have a good communication between service providers and service users which helps in building relationship. Having good communication helps in exchanging information, messages etc. Four types of communication are oral communication, written communication, computerised communication and special methods. Oral communication is important in all care setting. The purpose of oral communication is to exchange information and build relationship between people. The two types of oral communication are formal and informal communication. The types of communication depend upon the level of the patients, family of the patient, staffs, society etc. It is an effective and quick ways of communication. Different care settings exchange information in different ways. For examples in health care setting exchange information in the form of advice to make people aware of what to do and what not to, asking for information on past clinical histories and background to ensure about their illness, drugs, genes etc., carrying out questionnaire on their health etc. so that they will know whether the patient's health is improving or not. In social care setting, they have to deal with different types of people of different ages. So they need to communicate depending upon the people they are working with. For e.g. if they are working with children then the tone of their voices should be low so that the children don't get scared. They need to ask people for information, clam people or children who are experiencing strong emotions and provide them emotional support. In early years setting, they have to deal with children having different behaviors. Some might not speak or feel shy to speak and some might be naughty.
are the examples of informal communication. Some of the things like patient's mood can't be written down so it can be said in general talk. Though the communication is formal or informal it depends upon the way we say it whether to be effective or ineffective. Effective formal communication can be correct use of technical words and right level of detail. And effective informal communication can be the use of everyday words to describe complicated information and clarifying issues, talking about secondary social, emotional and intellectual needs as well as primary needs etc. And ineffective communication can be the use of technical jargon, talking down being patronising, talking too quickly and not leaving gaps or space for the client to answer, English might be the second language of service users and might not understand English very well etc. which can be the barrier of understanding. Though an oral communication is necessary and important while communicating it still have it's advantage and disadvantage and they are described below. It's advantages are- * Information can be exchanged quickly * Service provider can use everyday words to describe complicated information. * We can check the understanding at the same time by looking at their body language, eye contact etc. * It helps to provide emotional support which encourages them and helps them to increase their self esteem. And it's disadvantages are- * It can be quickly forgotten because we can't remember exactly what we have been said. * It is hard to understand because some people might speak quickly, in low tone of voice etc. which prevents understanding. * Some barriers like using technical jargon, place etc.
The purpose of this method is to build relationship, exchange information, develop understanding etc. In spite of having disability they can communicate through special method which helps them on expressing and telling their feelings. Makaton, Braille etc are the examples of special method. Makaton is all about using speech, signs and symbols in order to help people with learning disabilities. It is communicated by using hands and body language. Braille is about using the sense of touch. The written words are raised so that it can be easily felt by fingers. It is specially made for those people with limited vision. In care work, applying such method plays a vital role as it applies while communicating with all age group. For example if we want to ask a child if he/she would like a drink, we can sign the word drink, asking the question at the same time, raising our eye brows in a questioning look, or alternatively we can show a simple picture and ask the question. These helps child to understand what we are saying. However, it also has its advantages and disadvantages which are mentioned below. It's advantages are- * It creates a unique bridge which allows service users to have an opportunity to express their feeling and worries by the help of special method like makaton, Braille etc. * It increases the better understanding of diagnosing the problem in service users. * It helps to exchanges information to improve care. And it's disadvantages are- * Service users might not get enough care from service providers because it needs the skills to communicate with them. * It takes a long time to learn so it is difficulty and time consuming.
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Here's what a teacher thought of this essay
This essay is very good on the areas that it is discussing. The writer has organised the work in a good way that allows them to build and explain types of communication. However I feel that they should have discussed non-verbal communication in greater detail - body language etc.
To extend it, the writer could discuss the communication cycle and how information is exchanged between service provider and user.
Marked by teacher Sam Morran 01/12/2012
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