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Transfer reps are very important and they manly accompany holidaymakers to and from the airports and hotels. A transfer rep is normally the 1st person the holidaymakers see to represent the tour operator

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BETC National Diploma travel and tourism Holiday representatives Part 1 Tutor umi merjan Student intissar dardak Task 1.0 I am a property rep this is a person that represents the tour operator when you are on holiday this could be for health reasons or quires and to sell excursions. The property rep has many roles and responsibilities the main focus is to look after the holidaymakers. The property rep is responsible for customers in a number of different hotels and apartments or villas in resorts. I am always on the frontline and I am always representing my tour operator. My job has a lot of work involved, for example we can easily get bad reputation from careless property reps, which gives us a bad image, and a tour operator gets a bad image to. My roles includes * Representing my tour operator * Give efficient customer service As I have said I am on the frontline of my tour operator so I should always be on the right path and do my work to the best of my ability and show that my tour operator is good so that it can get repeat business. If we don't represent our tour operator in a good way people will stop using them, which will come back to us, and we will be viewed and our jobs will be on the line. I am on the frontline of customer service to our customers and it must be impeccable and of high standards this will give us both a good image and customers will be happy which makes my job more enjoyable. There are two types of customer service guest's get the 1st one is at the travel agent and this is very important. The last one is with the property rep, which is the last contact the guests get with the tour operator and the last contact is one you remember more, so the better customer service the more repeat business and better competitive advantage. ...read more.


These need to be completed regularly and for each new resort before guests can stay in the form if I find something wrong I would write it and give the resort a date for them to fix it bye and needs to be signed and dated this documentation is very important because tour operators always ask to see them as they do spot checks and if something happens to a guest the tour operator always ask for the resent documentation The other type of report is the risk assessment that I need to do if im taking guests on outings and I would need to check the environment is safe because even on an outing out of the resort the tour operator is still liable so everything needs to be checked the assessment consist of the name of the activity the distance from the resort, the route we will take ECT. The most important report is the indecent report because that documentation may go to court so it must be accurate and because it's a legal form it needs to be filled in right and signed Transfer rep legal and health and safety responsibility The transport rep also has a lot of legal reasonability's the all follow the basic ones that the property rep does and they have extra responsibilities for example checking the coaches and seen if the follow the domestic and European driver hours. Drivers with more than 10 seats are subject to the European union drivers hour legalisation and they must record there hours on a tachograph. The driver must have a 45 min break after 4 hours driving and they can only drive 9 hours a day. The reps need to check the company they're using and if they follow this law because if an incident was to occur the tour operator is still liable. Before choosing a company the transfer rep need s to check all documentation before they contract them. ...read more.


So there are a lot of disasters that happen in resorts and the holiday rep has a legal reasonability to look after the guests and if something happens than they need to take them to a safe surrounding. But there always something on the news when something goes wrong and the guests take their complaints to tour operator and the media. As I have researched extensively one account I found on the BBC news website two couples account were published. Francesca cotwal and Paul stone went to the Caribbean when the most powerful hurricanes in history hit no sooner as they arrived there holiday reps re located them to Jamaica than it went horribly wrong there were just in time for hurricane Ivan. Than it bad they were locked in dinning hall of the Ritz carrion hotel along side hundreds of other holidaymakers. There was no hot food holiday reps where no were to be seen all they had was cold rice and old salad, people were having panic attacks and they were violently sick and there was only one toilet and no lights. As they stated the holiday reps were no were to be seen which shows the lack of responsibility and many people were ill and fainted this is the tour operators legal reasonability to have a plan if there was a natural disaster where there suppliers are and where they will take the guests this plan vital and will put the guest at rest if this plan was visible and not only the guest the holiday reps will feel prepared for anything that happens they know the drill and what to do and how to help the guests this should be done by the tour operator and training should be given to the holiday reps. In my view I see if I say a tour operator with a plan than I would chose it over others because than I would know I will be safe and my family to and this will also enhance the customers holiday the rep job. ...read more.

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