Task 4

In this task, I have been asked to find out and explain all the different functional areas of both Tesco’s and Heinz.

Functional Areas and the Main Purpose within Tesco plc and Heinz

Human Recourses

The human resources department is responsible for all aspects of managing the people who work in a business. This department involves, being able to recruit new members to the business. Making new policies or reciting policies to employees so that they are aware of rules and regulation. Employees who do not stick to these rules will be dealt with.

The human recourses department help with organises and helps staff with their training needs. They also monitor the working conditions of employees. Any important issues or need for a discussion would be organised by the Human Recourses department and discussed between the representatives of the workforce. They also ensure that health and safety considerations are enforced.

Customer Service

The customer services function is responsible for dealing with customer queries, complaints, solving problems and offering advice and support. This is important because without customers a business would not survive.

Marketing/Sales

The marketing department try to find out what customers want from the business in terms of the goods and services they provide. They use this information to develop strategies to ensure that the business can meet the needs of customers but at the same time make a profit or at least cover their costs if they are a public sector organisation.

Research and Development

The research and development department (often just referred to as R&D) spend time finding out how to develop new products that consumers might want. They also look at how existing products can be improved in response to changing customer needs and new technology. This function is important to keep ahead of competition.

Administration/IT Support

The admin/IT department is an extremely important part of the business. They can be seen as the glue that binds together all the other departments. They carry out essential support to the whole business. Some of the tasks that the admin department might carry out are fairly routine - like answering phone calls, filing information, photocopying documents, preparing letters and dealing with the mail - but their work ensures the whole business runs smoothly. For example, if you need a new piece of software for your computer someone has to order it, make sure there is a licence for its use, install it and make sure it runs properly! If you need a new pen - someone has had to make sure there are supplies available! That's the job of the admin staff.

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Production/Operations

The job of this area depends on whether the business produces a good or a service. If it is a good, then someone has to make it. To do that you need equipment, materials and good planning to make sure everything gets done properly. You also need to make sure that what is produced meets the quality standards that customers expect.

If the business produces a service then, again, it has to be planned, monitored, organised and delivered. The production/operations department carries out these tasks.

 

Finance and Accounts

This department looks after all the money in the ...

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