• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

How does the design and positioning of Tesco help them to meet the aims of the organisation? Tesco store in Slough

Extracts from this document...


Operations The old Tesco was built on Wellington Street on a main road. There was also a railway station behind it and a shopping centre in front of it. This made is a prime location because it was in the middle of areas that were largely populated with potential customers. Tesco had a very good road network that lead into them this meant that the delivery of goods was efficient and did not let Tesco down. The impact of Tesco on a small trader was quite big because Tesco has everything under one roof. So customers just come into Tesco and get everything they need which means that the products that they would have usually got from the small trader they already have. The operations department is a fundamental part of the success of Tesco this is because the operations department helps the business lose less profit an example of the operations department doing this is: When the Tesco in Slough became bigger the operations department saw that Tesco was in a good position so they moved Tesco across the road temporarily so that they did not lose any profit while the new Tesco was being built. While the new Tesco was being built the operations department made sure that the pharmacy and petrol station were left open in their original place because this meant that they were meeting the needs of the community. ...read more.


This is because if Tesco's stores are clean and running efficiently then Tesco are giving the customers what they want therefore making the customers happy and loyal to the business. The process of the administration department is to collect, process and store information. This process is used to make things run more smoothly. Below is an example of this process in action: If there is a fire in store then the administration department collect the data about where the fire happened, how it occurred and how many injuries were there. The administration department would then process this information to make sure that a fire like this doesn't happen again. They would then store this information so that they have a record of this information. Tesco and the sole trader must always display rules for internal and external customers. Tesco displays: Where the first aid equipment is Wet floor signs Fire exit signs Maps Fire alarms A sole trader displays: Fire exit signs Where the first aid equipment is Tesco train and update there staff on the health and safety rules; they also update their records so that they know where each employee is at each time. A sole trader does not have as many employees as Tesco so is not able to do what Tesco does. Cleaning and maintenance Cleaning and maintenance is fundamental to any food store and Tesco must always stay clean to make sure that the food they sell does not get contaminated. ...read more.


Customer services "Creating value for customers to earn their life time loyalty" this is what customer service at Tesco is all about? Tesco has been at the forefront of the retail revolution they have gone all out to meet the needs of customers. The ways that Tesco has revolutionalised retail shopping is by introducing non-food products, Internet shopping organic products, having everything under one roof. Not only does Tesco care about what is going on inside the stores. They also focus on helping charities, which shows customers that Tesco cares. The charity that Tesco are focusing on this year is Tommy's baby charity. Tesco is helping this charity by offering: Assisted shopping Baby changing rooms Parent and child parking Baby and toddler club I know that my local store in Slough is meeting these standards of caring for babies. In my local store next to the customer service desk there is a babies changing room. This is evidence of Tesco putting into action what they are saying. Another important features that Tesco offer is question time for their customers. This is an original idea from Tesco where customers get a chance to talk with the mangers of Tesco and discuss what the customers like and dislike about the local store. After the question time it then gives Tesco a chance to improve their store to suite the needs of the customers. Tesco have a code of practice the purpose of this is to inform customers about the products, customer care and customer care policies. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. Task 3 - Functional Areas of Tesco

    his or her business elsewhere if they feel that they are not being treated properly. Being treated properly is what you are paying for in a service or product at is part of the price. Customers expect a quick and efficient service.

  2. tesco aims and objectives

    Which leads on to more profit and that again helps Tesco achieve their objectives. Also when Tesco did introduce their own clothing brands (Cherokee, Florence and Fred), it over took Asda in that market. And only recently Tesco's clothing and foot ware market share increased from 10% to 14%, and has been "The fastest growing clothing offer in the UK".


    * Also you need to know how quickly the information is needed, and then you can decide how to write and present the information that is required. 12) Why it is important to plan your work and be accountable to others.

  2. Business Studies

    to establish strategies that will gain and maintain customers * Product and service differentiation Product differentiation > Process whereby a business distinguishes the attributes and features of a product from those of its competitor/s > Strategies to emphasis product differentiation - product price and quality Price: - Market it as

  1. Functional Areas

    Human Resources use ICT to record sick leaves and reasons for employee absences. They also use ICT to keep records of any grievances and disciplinary actions and their outcomes. They monitor the wage rates and maintain the staff records to keep them up to date.

  2. English for business

    It is not just the product itself that counts, but the way in which it is presented, delivered, repaired, replaced. Marketing touches on many areas of product management; the marketing department will be involved from the very beginning of a product's life in determining its image, deciding when, where and

  1. business aims and objectives

    Like other business eWave will need aims and objectives. eWave computers as a business have aims and objectives. Aims and objectives will help the business e-wave achieve its wants and needs. Further more the business will need aims and objectives to loan money out from the bank. The banker will observe the aims and objectives and will make a

  2. Different types of customers at TESCO - Unit Eleven: Keeping customers happy - Business ...

    273,024 318,283 345,737 364,015 372,338 UK retail statistics Number of stores18 1,898 1,988 2,115 2,282 2,482 Total sales area – 000 sq ft12,18 25,919 27,785 29,549 31,285 32,991 Average store size (sales area – sq ft)13,18 32,816 34,209 35,055 35,215 35,485 Average full–time equivalent employees 175,459 184,461 193,917 194,420 196,604 UK retail productivity (£)

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work