• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

How has Argos improve the quality of its products and services.

Extracts from this document...

Introduction

How has Argos improve the quality of its products and services Argos is one of the largest non-food selling retailers in the uk. With a sales turnver last year of over 2 billion pounds. They are the leading retailer for toys and small electrical appliances. Argos are also a leading player in other markets such as jewlery, DIY and gardening, consumer electronics and furniture. Argos was founded in 1973, Argos was the pioneer of catolgue retailing within the uk. The argos was such a good idea because they the lowest of stock turnover through shop lifting. In 1979 B.A.T industries. In 1990 Argos became a private company again. Then in 1998 argos was accuired by GUS. Argos is now part of the Argos retail Group owned by GUS plc. Since 1973 argos argos now has has nearly 700 stores nationwide, with customers arverage distance from argos being less than 10 miles During this time Argos have gone ...read more.

Middle

Insureance policies are offered evrytime u buy something at argos now. Argos have also realised that they need to improve customer focus. So Argos have decided that customer services are offered by the people at the bottom of the hierachy, so they have improved training off the staff, with an intensive training programme. Their have been lots of insentives for staff to keep customer service at an equlibrium rate throughout peak and off peak times. They have also introduced 'The Mystery Shopper' who monitors customer service throught the year. The business also offers bonus's every year to employee's at each store based on their time in the business and how well the store does on selling its usual goods, but argos cards, extended gaurentes, replacement cover, and jewlery cover. They have used clever marketing skills to pentrate into peoples pocket. ...read more.

Conclusion

So you could walk into argos now and be served on the till, and it could be a manager. This I think motivates staff as well. It strives in offering the best quality products for it customers, at a price upto 30% cheaper than any other UK retailer. Home delivery service and Argos additions (clothes) has improved getting customers into the store and spending their money. The home delivery service has grown for Argos from T.V's being delivered to a whole delivery network and Argos Direct warehouse's set up throught out the UK. You can get delivery to any were in the UK free on items over 100 pound. Argos is one of the leading high street retailers, and who knows what is in stall for the already succesfull business. The current share price of GUS is 507.50 and GUS is split up into 1,002 million shares. What area will Argos venture out into? Will they continue to grow? ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. What products and services do you think are at Drayton Manor?

    For every ride there are photographs which are taken whilst on the ride, these photographs are sold and Drayton Manor give a donation towards the RNLI by this process Drayton Manor have produced �66,000 since the opening of the Stormforce ride.

  2. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    * Customers are sensitive: customers always notice any slight mistake on the part of the organisation. * Customers seek to get the best value for their money * Everything affects the customers. In order to satisfy customers their needs have to be established first.

  1. As a short-term business Consultant, I have been hired by Alton Towers PLC to ...

    At Alton Towers products are made in batch. This means that there is lots of the product made at once and not just one at a time. The amount of products made in each batch depends upon the amount of demand for the product. The aim of making a product is to make it more desirable to people who want to buy it.

  2. The business that I have chosen is Waitrose, because I believe that this company ...

    It is their main purpose to meet the expectations of the customers, in order to improve their level of customer service. Making sure that the above are met, will give the company great recognition for their work and service. I have been doing some analysing and identifying which types of people go into my local Waitrose.

  1. Total Quality Management

    Value Improvement. Value improvement differs from cost reduction. Cost reduction usually results in cheapening the product. Value improvement is aimed at cutting costs while at the same time continuing to surpass customer expectations. It requires that one analyze the cost structure of the product, relate this to the customer requirements, and eliminate or reduce those costs that are unnecessary.

  2. The Uniformed Public Services

    Certain things may very depending of your rank. Annual leave Fire-fighters are give 25 days annual leave a year and after 5 years conditional service another 3 days are added on to that. This will also be a paid holiday.

  1. Management of Services and People

    As such it is one of our strengths as an organisation because we can 'respond immediately and intuitively to opportunities or crises because of (our) very short lines of communication and because of the centralisation of power.' (Handy, 1988:87) The benefits and opportunities this brings can be clearly seen in

  2. GlaxoSmithKline's business is to discover effective medicines and healthcare products for people throughout the ...

    AIM The aim of being a Global Competitor entails- * Maximising synergies across geographic borders * Meeting the developing world challenge * Recruits, train, motivate and retain internationally diverse management * Develop and protect our global reputation OBJECTIVE Although

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work