• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Monitoring and evaluating customer service

Extracts from this document...

Introduction

M3 In this coursework, I will explain why monitoring, evaluating the customer service is important, and how this improvements helps the customer and the organisation. Improving the customer service is important to the customer, as it will make it easier for them to use the store. Improving the customer by making it more consistent will help most customers get satisfaction. It will make it easier for the customer to be able shop safely as the employees would be trained in a certain way so they would not sell any products restricted to the people below certain age. Training will help employees have good knowledge of the products, which will help the customer to make choice more accurately. ...read more.

Middle

Feedback can be given using the comment card. These comment cards is an effective way to aware the organisation of what customer needs. Customer service can be evaluated using mystery shoppers. This is an effective way to improve customer service for customer because it creates a situation that could occur. Mystery shoppers could create the most critical situation, which could help test the customer service, and also to see how this situation could be dealt with to satisfy the customer. Evaluating and monitoring will help the organisation in many different ways. Firstly, monitoring and evaluating the customer service will help the organisation know what part of customer service needs improvement? Mystery shopper is helpful to make sure the staff is consistent and are trained to deal with the situation legally and the safest way possible. ...read more.

Conclusion

This helps build royal customers. Dropping numbers of customer complaints and increasing number of customer satisfaction helps the business increase its reputation. This will help the business be competitive with their competitors. This will also help organisation attract new customers. This will eventually lead to more sales and more profit. To keep the loyal customer organisation will have to revise the feedback and keep improving the service provided. By organisation having their own person working with the staff, organisation can easily get update on which of their employers are not faithful. To conclude this coursework, I have explained how important it is to monitor and evaluate the customer service by describing how it can help the organisation and the customer. I have learnt that improving the customer service can attract more customers, which will lead to successful business. ?? ?? ?? ?? Unit2 - M3 Pranav Jadva ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Customer service Tesco's customer expectations

    the second method invites customers to phone in themselves and provides a free phone number on which to call. Tesco, inviting customers to suggest ways in which services could be improved, runs suggestion schemes. This might be a question of opening hours, store layout or information provided or specific

  2. Produce a case study comparing two business organisations, investigating the extent to which each ...

    Providing Assistance All staff are given training sessions on customer service - more detailed in some sessions. Training and development is key to the future success of any individual. Marks & Spencer places great emphasis on ensuring this, through both formal, structured methods and invaluable hands-on experience.

  1. Importance of good Customer service.

    the customer so that the next time they are in the store and the item is available they can buy it at the reduced price. Products available at the right place Sainsbury always try and make their stores as neat, tidy and organised so that shoppers can easily find what they are looking for.

  2. Methods used by Tesco to monitor if good customer service is taking place.

    Elderly woman; hello I left my walking stick behind in your store somewhere I cannot remember Sales assistant; ooh ok it was your walking stick; it has been taking upstairs to the customer service help-point. Sales assistant; do you mind if I help you go and get it upstairs.

  1. This coursework is about the customer service at Argos. It covers the following:Responsibility of ...

    Different customers have different needs so it is therefore important to first classify them and then identify their needs. At Argos there are various types of customer and can be illustrated in the table below: Internal customers These are people within an organisation.

  2. Customer Service - Monsoon.

    If the customers are not provided with good customer service then they will not recommend other people to buy their clothes and home accessories from Monsoon and once the customer is dissatisfied doesn't seems to come back. And in this way the firm can loose customers and it gives other

  1. Customer service at Manchester Airport.

    This is good because this would mean that they are becoming international slowly and it would also mean that they would be seen as an international airport. One of the bad tings about this is that they may lose some of their business regionally because it would mean that they

  2. Investigation into customer service at Safeway Willerby.

    Their training is from 12-16 weeks and they cover every aspect on what department that are going to work on. They only let their employees work on one department because it means that they know the department really well and can deal with every problem, which comes up.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work