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Introduction

Organisational structure + job roles Why organisations need some type of structure? All organisations need some type of structure to operate productively. Even a small firm will have specific job roles for the staff, so there may be a general manager, along with technical experts and others responsible for sales and accounts. An Organisational structure shows all the different job roles and it also shows who is responsible for who (chain of command). Organisational structure shows the span of control. Span of control means how many people a person is responsible for. It lets all employees know who their line manager is - businesses need to know this in order to operate efficiently. Organisational structures are usually shown on an Organisational chart. There are 3 main types of structure: 1. Flat structure This is an example of flat Organisational structure. A flat structure usually has 2 or 3 levels and the chain command is frequently short in a flat structure. The advantages of a flat structure are highlighted below: * Easy to make decision * Communication is easier * Owner or manager has greater control over the staff * Owner or manager will know what is happening on the shop floor * Staff tend to have more independence and job flexibility We usually see a flat structure in smaller organisations with few employees. ...read more.

Middle

They produce paper work for employee's wages and a balance sheet. They also sort out the profit or loss accounts that company has made. The finance department is also responsible for paying local authority business rates. Sales and Marketing: This department is responsible for selling products or services. Marketing department is responsible to get views and feedbacks of customers. They do a survey to find out customer's views and feedbacks, they ask questions directly and give out comment cards. Marketing department carries out market research. In market research they find out that which product are sales growing and how they can maintain this, And which product are sales declining and how can they renew interest. Human resources (HR): Human Resources deal with the recruitment of new staff. The recruitment process involves the training and induction of any new members of staff. Human Resources are also responsible for health and safety. This department evaluate all the application forms and pick-up the members who are suitable for the company. HR will inform the candidates that have been short listed for an interview, and then the department will inform the candidates by phone or letter. Job roles: The organisational structure will also show the job roles within the organisation. These job roles can be categoriised into these key job roles: Key job roles: * Managing Directors * Directors * Managers * Supervisor * Operatives Managing Director: The role of a Managing Director (MD) ...read more.

Conclusion

The store manger is responsible for 5 checkout staff, 8 shelf stacker, 1 delicatessen assistant, 1 home delivery officer, 1 cigarette and lottery assistant and 2 warehouse/ storage officer. The store mangers total span of control is 19 staff. The current organisational structure is more complex because although it still has a short chain of command and is a flat structure it is far more complex as there are more employees and more job roles. Personal Attributes: Personal Attributes are the personal qualities that different people have which they bring to the job. All job roles don't require same personal attributes, they required different personal attribute such as: Personal presentation: Personal presentation depends on the appearance of each employee and their personal hygiene. This is important whether or not there is a related policy or dress code. Verbal communication skills: All employees' needs to communicate with other people from senior managers to their own colleagues within the organization, as well as external customers and contracts this is why verbal communication is important. Written communication skills: It must be clear to read so that messages can be clearly understood, Spellings are not missing from emails or errors and all communications sent externally gives a good impression of the organisation. ?? ?? ?? ?? Suhaib Bashir Unit: 5 people in organisations ...read more.

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