• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Performance efficiency must be monitored constantly, and should be done via work studies. How can we best evaluate this activity in a most objective way?

Extracts from this document...

Introduction

Question 1) Performance efficiency must be monitored constantly, and should be done via work studies. How can we best evaluate this activity in a most objective way? Why it is so important to monitor constantly the performance efficiency? Because this efficiency can reduce costs, can increase the productivity in a hotel, can also satisfy more guests needs. That is why we have to monitor this efficiency and we have to try to increase it. But how can we actually do this? There are a lot of ways by which we can evaluate the performance efficiency - through work studies, through guests satisfaction, through our own perception through statistical analyses (percentage of labor/revenue). To evaluate the performance efficiency through guests satisfaction is may one of the best way! Why? Because guests have the inside look for the things that happen in the hotel. They will say if they like the performance in the hotel or not. They can say if the rooms are cleaned well or the chambermaids just pass through the rooms rushing for the next room! Or they can say if the service in the hotel restaurant is not too slow. The managers of the hotel can monitor the efficiency and by their own perceptions. It is not a very good way to measure the efficiency, because every manager has its own perceptions. But in some cases the managerial perceptions can be of much importance for the hotel's efficiency. The statistical analyze is also a good way for evaluating efficiency. This is the most objective way. ...read more.

Middle

It is very important to know them all and to know how to use the different agents in order to save time and money and energy. The different manufactures of detergents claim that their gents are the best. But the best way to understand which are the best ones for your hotel, you have to try them. You have to demand samples from the manufacturers and to try them on the premises. The best thing is the cleaning agents to be standardized so that you won't the necessity to choose between the different manufacturers. When you choose a manufacturer it is better to get agents only from it, not to change the producers often. How to select a cleaning agent: 1) it is not always a good decision to choose a cheap one because you can have more problems with the cheap one and you can waste a lot of time and money and at last the cheap agents may occur to be a very expensive one 2) you have to be careful in choosing the agents because a wrong one can damage your equipment or working surface or whatever you clean with it 3) you have to know what is the pH of each cleaning agents and to know for what type of surface is adequate. The different types of cleaning agents are: A. DETERGENTS B. OTHER CLEANING AGENTS AVAILABLE C. SEALS D. FLOOR WAXES E. SOLVENTS F. DISINFECTANTS A) DETERGENTS: - This is material that removes dirt and cleans the objects. There are different types of detergents form - liquid, cake and powder. ...read more.

Conclusion

When I say security I don't mean only the literal meanings of security. The guests should be reassure for the following things: they have to be recognized - when they enter the hotel it is very touchy when the front door man open you the door and say hello sir/madam. It is also very nice if the receptionist use the guests first name. 3) Belongingness - the guests need to see other people and to be seen by others. That's why the hotel should also provide the guests with a place (lobby bar, disco, lounge) where they can meet other people It is also important that the regular guests of a hotel know the staff, which should be kind and with friendly mood. It is of course very difficult in the big hotels, where the staff turnover is great, but in the small family hotels it is possible. 4) Esteem - this is the need to be liked and respected. This need can be satisfied. But it is satisfied mainly in larger hotels and expensive once, because this high standard needs high-cost labor 5) Self-actualization - this is the highest level need. Guests need to improve themselves physically and mentally. And here is the role of the hotel - to provide the guests with all kind of facilities. What about the mental improvement - organizing sightseeing around the city where the hotel is, explain them the local culture, making movie nights with local movies and so on. Reference: 1. Jones, Iris ; Philips, Cynthia - Commercial Housekeeping and Maintenance, Stanley Thornes (publishers) Ltd 2. Abbott, Peter., Lewry, Sue. Front Office - procedures, social skills, yield and management, Butterworth Heinemann, 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Case Study--Mandarin Oriental Hotel

    3. The quality, as well as the style, of each hotel's service delivery systems is best communicated to all levels of staff through senior management "modelling" of service behaviour in a proactive, highly visible and consistent manner. 4. A positive, motivating management environment is essential in creaing the desire in front-line staff to deliver equally positive, warm, and sincere service.

  2. Report: Type of ownership of J-Sainsbury

    For cosmetics, this will also include an independent assessment by a registered toxicologist J-Sainsbury's carry out product surveillance exercises to confirm the safety, legality, and authenticity of a product to establish the relative performance of a product and to verify any claims made about the product.

  1. Hostile is outsourcing: The story of Manufact

    It can also be defined as the purchase of a good or service that was previously provided internally. With IT outsourcing an outside vendor provides IT services traditionally provided internal MIS department3. In the case Lawler requests Smith to research companies about outsourcing, of which three main companies are contacted, one being ISCorp.

  2. Business at Work - ASDA

    those employees who are not only able to satisfy the job criteria but who also have a friendly personality and would therefore get on well with the customers. However, sometimes mistakes are made and the wrong staff can be recruited.

  1. E1: Accurately describe the responsibilities covered by the human resources function in the ...

    The applicant can be the one the organisation want but if the letters of application does not show clearly who they are the organisation may think that is not the one they want. In the application letter they should include date, address, the reason for applying the job, the contribution

  2. I have decided to investigate a large hotel chain called intercontinental hotels group PLC. ...

    The holiday inn meets these requirements by storing information points in visible places The holiday inn at Bexley is situated by the side of the of the main A2 and of the junction 2 of the M25. This puts the hotel at an exceptional good place as London, Greenwich and the Thames Barrier within easy reach.

  1. Introduction To Business Activity

    They sell luxury and sports type cars. They also are in the Tertiary Sector because they sell the manufactured cars in their showrooms. The website that I got information from is: - http://www.stratstone.birmingham.jaguar.co.uk/ Timber World Timer World is in the Primary sector and the Secondary Sector and the Tertiary Sector

  2. Business at work - Tesco

    Also they want customers to be able to buy more products by putting more promotions such as buy one get one free. NO. 1 FOR SERVICE * To improve customer emotional loyalty and drive competitor differentiation * To improve customer satisfaction with service and availability at an individual store level,

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work