Staff Training and motivation - McDonalds case study

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Training

McDonald trains almost 55,000 employees each year. Each year, it also dedicates over £10 million to ongoing employee training, providing people with valuable skills.

Work experience at McDonald's is a foundation for future employability, particularly as the UK labour market continues to evolve. With the increased demand for skilled workers, a job which offers ongoing training with a leading organisation - is a solid career investment. People from all walks of life credit a first job at McDonald's with having equipped them with the ingredients for success.

Staff Training

McDonald's Staff Training Programme is an on-the-job vocational experience that teaches skills transferable to other industries.

All new hires begin their McDonald's experience with an induction into the company. Staff trainers work shoulder-to-shoulder with trainees while they learn the operations skills necessary for running each of the 11 workstations in each restaurant, from the front counter to the grill area. All employees-learn to operate state-of-the-art foodservice equipment, gaining knowledge of McDonald's operational procedures.

Step-by-Step manuals and video tapes cover every detail, from how to make a Big Mac, to how to deliver exceptional service to customers. Employees also learn how to train and supervise others.

For the first time employed, McDonald's is an important "mentor', teaching the interpersonal and organisational skills necessary for functioning effectively on any job. McDonald's business demands teamwork, discipline and responsibility; McDonald's experience results in enhanced communications skills as well as greater self-confidence; and McDonald's stresses "customer care", and attitude which industry experts recognise as an essential ingredient for business success.

Management Development

Conducted at regional offices and corporate training centres across the country, McDonald's Management Development Program (MDP) continues to develop the potential leaders which the Crew Training Programme has nurtured.

This is followed by a series of training courses designed to back up what is learnt in the restaurant and develop management, communication and leadership.

The Management Training Centre (MTC) is McDonald's premier UK training facility, providing a variety of business management and restaurant operations courses to franchise and management employees throughout the United Kingdom. The UK Management Training Centre currently puts through approximately 1500 managers annually.

The Management Training Centre runs three courses that give the skills required by different levels of management, from restaurant shift management to mid - management.

The Basic Operations Course (BOC) equips trainee management candidates with the skills to manage their people and run successful restaurant shifts.

The Advanced Operations Course (AOC) is predominantly for new restaurant managers and department heads, It aims to enhance the candidates leadership and management skills, enabling them to achieve results in all areas of the business by working through and developing their people.

The Mid-Management Course (MMC) goes into further leadership skills and management systems, helping these managers to effectively lead and develop their restaurant managers.

These three core courses are supported by courses and seminars run by the

Regional Training Centres. In addition, managers will work through the•

Management Development Programme (MOP) back at the restaurant.

MDP gives managers at all levels the technical and functional management skills needed to maintain McDonald's leadership role in the quick service restaurant industry.

Manager Trainee

As a Manager Trainee, you are responsible for learning and understanding McDonald's policies and procedures in order to prepare for managing shifts in a McDonald's restaurant. The responsibilities include, but are not limited to:

• Learning the basics of restaurant operations through on-site training, area management and floor management.

• Gaining experience with attaining and maintaining customer satisfaction.

• Developing an understanding of basic supervision, human relations, interpersonal communication and follow-up skills.

• Establishing an Individual Development Plan to help focus on personal career development objectives.

• Ensuring that a respectful workplace exists in the restaurant.

From Manager Trainee you will move to the Second Assistant Manager position where you actually begin to apply the skills you have learned as a Manager Trainee.

Second Assistant Manager

As a Second Assistant Manager, you are responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) on all assigned shifts. The responsibilities include, but are not limited to:

• Developing and training crew employees.

• Maintaining critical standards for product quality, service speed & quality, cleanliness & sanitation.
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• Managing shifts and/or areas without supervision

• Ensuring all safety, sanitation and security procedures are executed.

• Controlling food components, labour, waste and cash while managing shifts and or areas.

• Completing all assigned shift paperwork.

• Ensuring that a respectful workplace exists in the restaurant.

The next level of restaurant management is the First Assistant Manager. Here you will explore the business skills involved with managing a restaurant.

First Assistant Manager

As a First Assistant Manager, you are responsible for assisting the Restaurant Manager in executing virtually all aspects ...

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