Barriers to Communication.
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Nasima Khanom Barriers to Communication (Direct quotes from health and social care intermediate book-Josephine de Souza) When we communicate, our ability to get our message across affectively to others can be hampered by a number of barriers. As a care worker it is important to recognise barriers to your own our own communication and learn how to overcome them. In health and social care and early years settings these barriers include:- 1.) Language As a multiethnic society, the UK, the UK has many citizens whose first language is not English and who may find English difficult to understand. Many native speakers of English also find the complicated medical words on hospital signs and the jargon of health care workers hard to understand. In all of these circumstances, language can be obstacle to effective communication between care workers and their patients and clients. 2.) Culture In a multiethnic society like the UK there are a lot cultural differences between different groups in the population. These differences can affect the way people communicate and interact, which can sometimes cause communication problems for example, the amount of eye contact, the physical closeness or proximity and the amount of touching that people do when they communicate varies accordingly to culture. It is important to be aware of this when working with people in care settings in order to make sure communication with them is effective.
* Noise. * Speaking from too far away. Occasions when the people might not be able to make sense of message include the following: * Different languages are being used, including sign Language. * People are using different terms, such as jargon (technical language) slang and dialect. * One of the speakers has a physical or intellectual disability, such as an illness, memory loss, or a learning dysfunction. Examples of misunderstanding include the following: * Cultural different: Different cultural interprets non-verbal and verbal messages, and humour, in different ways. * Assumptions about people: assumptions about race, gender, disability, etc. can lead to stereotyping and misunderstanding. * Emotional different: very angry or very happy people may misunderstanding. * Social contact: strangers may not understand conversations and non-verbal message understood by close friends. Supporting individuals: The care value base requires care worker to value people's equality and diversity as well as their rights. People will feel value and respected when they have been listened to, and when they feel their needs and wishes have been understood by the care Worker. Good communication skills are vital for this, and care Worker must find ways of overcoming the communication barriers that often arise between the client and Worker. Good communication skills are vital for this, and care worker must find ways of overcoming the communication barriers the often arise between the client and worker.
* Use picture signs as well as clear simple speech. * Be calm and patient. * Organise meetings for a group where people can communicate with others and share their interests and views. * Make sure no one isolates himself or herself. Misunderstandings * You should always be alert to different cultural interpretations. * Avoid making assumptions and discriminating against people because they are different. * Check your understanding is correct using your listening skills. * You should stay calm and try to calm others down who might be angry or over exited. * Be clear about the context of your conversation, is it formal or informal? * Use the appropriate form of language/communication accordingly. What if it is not possible to communicate with a client? Sometimes, when an individual has a serious illness or learning disability, e.g.:- Dementia-it is not possible to communicate with them. An advocate is employed by the care services to deal with these kind of situations. Communicating with a young client group To communicate with young children we should use simple words, which the children are familiar with. Using pictures and large font size writing should also be used. Ask questions to make sure the child has understood what you said. It is important for a child to feel comfortable around you so try to be patient, do not shout, and smile often-as smile is a universal way of communicating and the smile makes a person more approachable, friendly and caring.
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Here's what a teacher thought of this essay
this is a good piece of work. it demonstrates good subject knowledge and application to various care settings which is one of its strengths. the organisation of the report could be improved by linking the barrier to advice on how to overcome it, instead of using bullet points lists. this would ensure it reads better. ****
Marked by teacher Michelle Turrell 01/12/2012
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