Analysis of an interview with the owner of the specialist garage.

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I set up an interview with the owner of the specialist garage to ask some questions so I could get an inside view of what he wants the system to do and how it would benefit him and the whole company.

What details are currently held?

At the moment we write down customer information on paper such as name, home address, contact numbers and email address. We also have to write down specific upgrades and how they want the car to look. We have the price list written down and kept on the counter to read of.

What do you want from the new system?

I would like the new system to be able to store customer information in the order we want. I would like the system to calculate the prices for the parts and paints and allow us to email this price to our customer and update them on progress our report any problems we have had.

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A good amount of memory such as 80 GB.

How many records will be held?

We usually get about 10 customers a month but we are looking to expand like the garage in London and with a set of computers we will be able to serve 20+ customers a month and keep their records for 5 years (until warranty runs out) and then they will be deleted from the system hopefully automatically if possible.

This means probably 1200 records held at one single time.

Where will they be held, how ...

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