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BUSINESS COMMUNICATION

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Introduction

BUSINESS COMMUNICATION Businesses need to communicate with a range of different individuals and organisations. All the people involved in a business need to have access to suitable information in order to do their jobs effectively. A business needs to be co-ordinated so that the right things happen at the right time. Good communications are necessary for effective co-ordination between people and are extremely important in any business. It could lead to targets being achieved and everyone having a good understanding between each other. Communicating means passing on information, or receiving it from somebody else. The correct form of communication must be used or problems could occur if this is not done carefully. Here are some examples of what might go wrong: 1. Delivering the wrong items to a customer 2. Delivering correspondence on the wrong date or to the wrong address 3. Management using incorrect data when making decisions 4. Staff misunderstanding each other Communicating to different individuals and organisations can be done in various ways. Internal and External Communication Each method is used in a relative way compared to what the task is, whether it is internal or external. ...read more.

Middle

Confirmation of message being sent e.g. in cases when using e-mail or text messaging 3. Images and text can be included 4. Can be easier to read e.g. word processed letter 5. Complicated information can be read over until it is understood 6. Can easily be referred to when necessary Disadvantages include: 1. Sometimes no feedback 2. Takes time to process 3. Often requires extensive filing and distribution systems 4. Can be sent to the wrong destination e.g. wrong address or fax number 5. Can easily include mistakes such as bad spelling Methods of Communication through ICT include communicating through the internet, mobile phones, pagers, via fax or e-mail and video conferencing. Electronic information is rapidly replacing other forms of communication. Most large organisations use an internal networking system. Nearly all networks have an email facility, and this is used to send documents in electronic form around a company. Advantages include: 1. Documents for example can be sent as attachments via e-mail 2. Enables businesses to communicate with colleague who are mile way using video conferencing 3. E-mails and faxes can be received straight away and anywhere 4. ...read more.

Conclusion

PDA's are able to do a wide range of things such as, access the internet, email, word processing, spreadsheets and store telephone numbers and addresses etc so work can be done from anywhere. 3. Use videoconferencing, it may be expensive but a lot of money will be saved since it would not be necessary to pay for airfares, hotel accommodation or other travel expenses. Sounds, images can be sent via telephone links so it would just be like a face-to-face meeting. 4. When messages need to be passed on, make notes/memos so they are not forgotten and can be dealt with later by who ever it concerns. 5. Use Radio as a form or communication to broadcast information to the public. They could maybe broadcast it over a few leading radio stations as these would be ones which more people listen to. 6. Send adverts, leaflet, brochures and newsletters to customers on regular interval, so they are able know is there as any new changes, offers or activities / sessions they may be able to attend. 7. The use of word processing things such as letters, would be better than a hand written letter as it would be easier to read, and lower the chance of spelling, punctuation or grammar mistakes being made (most word processing packages come with spelling and grammar check). ...read more.

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