How she uses the Corporate Multimedia Messenger:
She will select the CPM from her desktop and double click to open up the application. She wills then select the contact she wishes to send a message to and start writing in the box and select enter to send the message. She can also receive messages from her colleagues by keeping the CPM open at all times. If she is busy with something else she can select a sign from CPM that she is busy, away out to lunch or in a meeting.
Advantages of Corporate Multimedia Messenger and does it meet her needs?
The advantage of corporate multimedia is that she can communicate with all her colleagues. Yes; it meets her needs because it allows her to talk to her colleagues without going to them one by one.
4) Search Engines – (Yahoo & Google).
Search Engines allows you to search required information from many different networks on the World Wide Web.
Personal use/social use/at work:
She uses it for searching for the information she doesn’t know and it comes in great handy. She also uses it for viewing the maps or watching the news and she gets good information about shopping. At work she uses the search engines to search for important information which she needs to complete her work
How she uses Search engines:
She will open up internet explorer from her desktop. She will then open up the Google / Yahoo search engine and type in the description of the information she wants and select enter. This will display all information which closely matches the information she needs.
Advantages of Search engines and does it meet her needs?
The advantage of search engine is that it allows her to search for any information she needs and it helps her a lot. Yes; it meets her needs because without search engines it would be very difficult for her to get information.
5) VPN – (Virtual Private Network)
Virtual private network allows secure access to the office applications (work emails) from remote sites (home)
At work:
The IT Consultant will use the virtual private network when she is travelling or working from home so that she can access her work email and all the company applications
How she uses VPN:
She uses VPN when working from home or away from the office. She selects the VPN icon from the desktop of her computer she will select the option for the company Intranet (private network) and this brings up a login box. She will enter her private user name and password. Once logged in she will get automatic access to her work emails and all the work applications as if she is in the office.
Advantages of VPN and does it meet her needs?
The advantage of VPN is that it allows her to get all the information from her work computer to her home computer which allows her to do the same work at home. Yes; it meets her needs because without VPN it will be very hard for her to get all the information from her work computer.
Mobile Phone
Blackberry
The blackberry is like a mini computer, it has all the information you need that you can get from a computer. To keep people in touch with data and recourses that drive their day.
The five features of black berry:
- Email
- Internet
- Diary - Contact details
- Voice Recorder
- Applications (Microsoft Word / Excel)
1) E-mail
Email on the blackberry is accessed over 3G networks.
Personal use/Social use:
The IT Consultant can access her email from her mobile phone using Mobile Mail Application. This allows her to access her email any were any time. She can respond to her urgent emails while she is on the go.
She uses email from her phone by selecting the email inbox from the black berry phone from the main menu.
Advantages of email from a mobile and does it meet her needs?
The advantage of mobile email is that she can receive and write messages from where ever she will be. Yes; it meets her needs because she can receive her important messages when she’s on the go.
2) Internet
Internet on the blackberry can be accessed in same way as email on the 3G networks.
Personal use/Social use:
The IT Consultant can browse the internet from selecting internet explorer from her black berry phone. It works in a similar way to a computer. She can save popular pages to her favourites. She can access face book to keep in touch with colleagues and friends. She can use the search engines to search for important information for her work.
She browses the internet by connecting her phone to the internet when she does this she can get all the information she needs that’s available on the internet that how easy it is, every mobile phone does not have this technology so she’s lucky to have a blackberry.
Advantages of internet from a mobile phone and does it meet her needs?
Advantage of internet excess from her mobile phone is that it allows her to have internet excess when she’s travelling. Yes; it meets her needs because it allows her to use the internet from where ever she is and very easily.
3) Diary - Contact details
Another key feature of the blackberry is being able to access the same contacts from your computer.
Personal use/Social use/at work:
The It consultant will access her calendar from her blackberry phone when she is on the go .She will view her calendar at work by selecting it to view how many appointments she has with her customer’s on each day and she has the dates of birthdays of her friends on her calendar so that she doesn’t forget . She will look up her contacts from her phone when she needs to contact her customer’s, colleagues and she knows that her personal numbers would be safe.
She uses the diary by going to the main menu and selecting on diary by doing this she can see her calendar and her appointments and then she selects contacts so she can see all her numbers and presses the ones she wants to call.
Advantage of dairy and does it meet her needs?
The advantage of dairy is that she can keep all her contacts in her phone so that she does not have to dial a number when she wants to contact a specific person. Yes; it meets her needs because without dairy it would be hard for her to remember her appointments time and date.
4) Voice Recorder
The voice recorder feature allows the IT consultant to record her important meetings and listen to them later on.
Personal use/Social use/at work:
She selects the Voice recorder feature from her phone when going to a customer or internal meeting at work. She will record all the important points of the meeting. This will save her from writing pages of notes by hand. She records her presentations and listens to them at home to make her friends listen to it and tell her how she’s done.
She uses it by going to the main menu and then she selects voice recorder and presses start and its starts recording she can also pause it if she doesn’t want a part to be recorded.
Advantage of voice recorder and does it meet her needs?
The advantages of voice recorder is that it allows her to listen to a person’s voice again so she can make the person who’s not there at the moment listens to it. Yes; it meets her needs because it allows her to listen to her important meetings again.
5) Applications (Microsoft Office)
A key advantage of the blackberry is the ability to access Microsoft applications from the phone such as Excel & Microsoft word.
Personal use/social use:
In Microsoft office the IT consultant will access the Excel Application from her phone by selecting the applications icon which pops up a menu with a list of applications. She will select the excel application when she wants to open up a saved customer quote. She will also open up word or power point when she wants to view a customer presentation. In her free time she uses excel for calculations which make it much easier for her.
Advantages of Microsoft office and does it meet her needs?
The advantage of Microsoft office is that it makes work so much easy like excel makes calculations easy. Yes; it meets her needs because she can look at her customer’s presentations and by this she will know if there good enough or not.
Video Conferencing
A video conference (also known as a video teleconference) is a set of interactive telecommunication technologies which allow two or more locations to interact by two-way video and audio transmissions simultaneously.
The five features of video conferencing:
- Video meeting
- Online instructor led trainings (Virtual Classroom)
- Virtual Application sharing
- Online Technical Support
- Online Customer Service
1) Video meeting
A video meeting is a meeting held through the video conference in which to companies can have a meeting without being in the same place.
At work:
The IT consultant uses this feature when she wants to have a meeting with her colleagues and customers from different countries. Video meeting allows face to face contact with several people at the same time. Through Video Technology. This feature allows the IT consultant to have live meetings face to face by video with all her colleagues and customers around the world. The main advantage of this technology is save money on travel and hotel expenses.
How she uses Video meeting:
She will go to the video conference room in her office and turn on the video conferencing system. She will dial the number of the other person’s video conferencing system. She will then be able to see live her customers or colleagues she wants to communicate with. This gives the feeling of the customer being in the same room.
Advantages of video meeting and does it meet her needs?
The advantage of video meeting is that she can have a meeting with her customers and colleagues without being with them. Yes; it meets her needs because she does not have to travel for every meeting.
2) Online instructor led trainings (Virtual Classroom)
Virtual Instructor Led Training (we call it VILT) is a method of delivering traditional classroom courses by the Internet and a phone connection. You can access from the comfort of your own home or office. Participation is possible anywhere there is a telephone and computer with high-speed internet access.
Personal use/at work:
Instructor led training allows her to have trainings online through the video conferencing systems. The advantages of online instructor led training is the instructor can provide the training from any were in the world. The trainees don’t have to be in the same location. This saves allot of money for the company when it comes to travel.
How she uses online instructor led trainings (Virtual Classroom)
The IT consultant attends most of her trainings through the video conferencing system. She will register online from the website all the trainings she wants to do. On the date of the training she will go to the video conference room along with other people from the same office who has registered. Someone will switch on the Video conferencing system. The trainer will be waiting on the other side to provide training.
Advantages of online training and does it meet her needs?
The advantage of online training is that it allows her to spend longer on difficult areas and keep repeating a lesson until she understands it, without slowing down those who already do. Yes; it meets her needs because she can have training whenever she wants
And she can have and give training without leaving her work place or going far away.
3) Virtual Application sharing
Virtual application sharing is used in video conferencing to share various documents among the video conferencing users.
At work:
The IT consultant uses this feature in her during her meetings with the participants based in various geographical locations. For example sharing a power point application and letting the users to add their feedback on real time basis while being on the video conferencing call.
How she uses the Virtual Application sharing:
For this she will open the video conferencing application (like WebEx) from her computer. She would then join the video conference after using her login credentials. Once in conference with other participants she will import the power point presentation file into the WebEx application and will grant its read/write access to the other users. All the participants can then add their feedback and discuss interactively.
Advantages of Virtual Application sharing and does it meet her needs?
The advantages are that it is easy to use, easy to connect and easy to integrate. Yes; it meets her needs because she can share data with other users in real time without being there.
4) Online Technical Support
This is an important video conferencing feature that enables the technical support teams to troubleshoot (fix) the problems remotely.
Personal use/at work:
The IT consultant works in a multinational company having branches in Europe, Asia, Middle East and North America. However, the technical support team is mainly based in US. Instead of flying the engineer across the countries for every support call, the engineers get into the infected computer and fix the problem remotely. So she does not have go to the technical support people with her computer she can just have it fixed through the video conference. So if she has any computer at home that’s not working properly she can fix it easily from home too.
How she uses Online Technical Support:
For this the IT consultant (with the infected computer) will establish the video conferencing session with the support engineers using the WebEx application. The computer access will then be granted to the engineers. They get the real time information of the problem from the consultant and try to fix it remotely.
Advantages of Online Technical Support and does it meet her needs?
The advantage is that it saves a lot of money because she does not have to receive her support by travelling to the support engineers. Yes; it meets her needs because she can get her problem fixed quicker without leaving her pace.
5) Online Customer Service
Online customer service is a service provided online from which you can purchase or show your product online.
Personal use/at work
At work she uses Online Customer Service to show the demo of her new product online and she also uses it to help the customers in filling up the application forms etc over the internet. She also uses it if she herself wants to buy a product it makes it very easy for to see and know about the product properly.
How she uses Online Customer Service
She would open the video conferencing application and will show the usage of the product online to the customer. She can also help the customer to fill up the application forms while being in the video conferencing session with them.
Advantages of Online Customer Service and does it meet her needs?
The advantages are it increases customer trust, improves customer satisfaction and increases customer loyalty. Yes; it meets her needs because she can increase her online revenue with higher conversion rates and larger order sizes.
