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  • Level: GCSE
  • Subject: ICT
  • Word count: 2910

Internal Functions and External Relationships - NWTB.

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Introduction

Internal Functions and External Relationships - NWTB ICT Department The ICT department is concerned with supporting the other functions of the organisation and the clients externally of the organisation. Its job is to ensure that ICT is being used as a support to help the other functions to operate as effectively as possible. Mr Povey has been involved in the implementation of standard kit throughout the NWTB as well as the organisations with whom they have a relationship externally. He has also been responsible for helping the clients (e.g. hotels, tourist attractions) to use ICT to effectively promote themselves and in turn the Northwest as a tourist destination. The NWTB is aiming for competitive advantage, e.g. they want tourists to visit the Northwest more than any other region in the UK. ICT can act as a tool to aid in the process of competitive advantage. The ICT department's role is to ensure that whilst ICT investment comes at a huge initial cost to the organisation, it is worthwhile, will provide value for money and is necessary in the long run to ensure stability and survival for the business in the future. Whether or not the ICT systems provide value for money will depend on how effective the systems are that are implemented and how well the user uses them. The ICT department are responsible for evaluating the systems in place and updating them as necessary to ensure they continue to support as opposed to hinder the operation of the organisations. The ICT department is split into 2 areas. The area responsible for maintenance of the current system and providing a service to the users within the organisation of the NWTB. ...read more.

Middle

This may be done using e-mail and attachments. Marketing will need to send copies of invoices and bills for the production of leaflets, posters etc. to the finance department so that the finance department can pay the bills. Administration will be responsible for word processing and sending the standard letter to households promoting the event. After the event the marketing department will need to evaluate the success of the event and it's impact on the region. Was the event worthwhile to the region? They will need to collect and analyse information from a variety of sources to assess it's impact. ICT will be useful at all stages in this complex evaluation process. What are the external relationships that NWTB has? Department for Culture, Media and Sport - National Level DCMS champions good quality and service for tourists, from the UK and overseas. We encourage and help the tourism industry to improve what it has to offer for all our visitors and to promote a positive image abroad. Tourism Policy DCMS Ministers are very keen to modernise and reform the tourism industry, working more closely than before with the industry, and current tourism policy is focusing on improving structures, marketing, data, quality and skills, as follows: * The industry has formed a new body, the Tourism Alliance, to represent its views better to Government and catalyse actions to help delivery of policy objectives * VisitBritain was set up on 1 April 2003, bringing together the English Tourism Council (ETC) and the British Tourist Authority (BTA) * The relaunched body has a new and significant marketing role for England, including the development of e-tourism * Funding which previously went to Regional Tourist Boards via the ETC will now be channelled via the Regional Development Agencies * ...read more.

Conclusion

* Analysis of new developments Finance: * Sales, purchase and nominal ledgers * Credit control * Payroll * Payments in and out, including EFT * Budgets, projections and accounts * Historical financial records Finance has to be able to give instant statements on the financial situation in the company to the directors, on request. EFT stands for electronic funds transfer. It refers to any use of computers in making payments to organisations or individuals. It is a rapid way of transferring money, but raises doubts about security. These administrative applications are largely similar between one organisation and another. There is nonetheless an important task for ICT to advise on the particular software products to be obtained. Administration: * Personnel records and pension scheme- personnel records include, for each employee: name, home address and telephone number, NI number, employee number and department, DOB, sex, date of joining company, job history before joining company, job history since joining, training, qualifications and skills. * Legal and statutory matters * Insurance * External authorities and contractors * Board meetings and annual general meetings As with the finance department, many of the systems used are universal throughout many different companies. The advice of ICT is likely to be both helpful to users and able to support the organisation's policies on standardisation. The ICT Department: One of the key roles of the ICT department is to explain the advantages that may be available for managers and their departments of making greater use of computer-based systems. The team needs to explain the structure and characteristics of ICT projects. Another important task of ICT is to devise and manage centralised systems in the following areas: * Procurement of computer equipment * Procurement of computing and communications equipment * Use of e-mail and other Internet access procedures * System development, testing and standardisation Andrew Lyon R04281 1 ...read more.

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