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Methods of Communicating.

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Introduction

E5 - Methods of Communicating All businesses no matter how big or small need some form of communication to relay information about the day to day running of the business, forthcoming meetings and general information. The meaning of communications is to pass information between people. All businesses need to communicate with each other throughout the country and in some cases the world. A successful company needs to encourage the use of two way communication such as from staff to manager. For example staff may feel moral is low at a certain time but the manager may fell the opposite, the moral is fine. There are many ways of communicating. An Acronym WOVEN is used to represent them W - Written - Letters, memos, notice and reports O - Oral - Telephone calls and faces to face V - Visual - Charts, tables, posters and advertisements E - Electronic - Emails, pagers and fax N - Non - verbal - body language of people Written communication Written communication is an effective and formal way to communicate with a person, letters are the most formal method of communication. One major advantage of a letter is that the reader can take as long as necessary to digest the information and can also re-read the document. One problem which doesn't happen often is the letter(s) ...read more.

Middle

Internal Directors - they use all types of communication because they communicate with different sections of the company. When meeting oral and visual communication is used, as they need to show statistics through photo's, diagrams and graphs. The direction is horizontal. Other forms of communication are e-mail and written memorandums, this direction is usually downward as they are communicating with other members of staff below themselves. Senior Manager - Communicate mostly with the branch mangers for the area that they are in charge, but would also have to report back to the directors on a weekly basis. To communicate with branch managers oral communication is most often used via the telephone to see if everything is running smoothly, if there are any problems a meeting or a visit from the senior will be organised which will be oral and visual too discuss the problem a solution. The information can be formal or informal depending on the nature of the situation. If senior managers have to communicate with individual members of staff it is usually written and formal, unless it is a matter of discipline then a meeting face-to-face would be arranged. Branch Managers - When communicating with the Senior Manager the direction is upwards, as senior management makes the important decisions. If branch managers communicate with each other the direction of this is horizontal as they are sharing ideas etc for instance the statistics of their branch such as profit, moral of staff and efficiency of schemes and processes. ...read more.

Conclusion

Customer - If boots needed to inform a customer of forthcoming products or services they would either use e-mail, as most people are now connected to the internet or send out a chain letter, this may be formal or informal depending on the information. Supplier - Boots would send a supplier a letter or an order form provided by the supplier, once again it is reliable and the information/data cannot be altered without leaving some evidence. Stakeholders - This type of communication is electronic as it is viewed over the internet through the companies' web site. If stakeholders require any further information they can request it via e-mail from the company and will either receive the information through e-mail or the post. The direction of communication is downwards as the information I being passed from Boots to outside individuals. This is formal as it is written and updated regularly. Communication is important to a business to meets its aims and objectives different functional areas need to know what is going on around the business, they need to know what other departments are doing as their work more conflict. There could be sick employees or employees misbehaving and nothing would be done about it. The company could be in debt and production is making the situation worse by spending on resources. This could all happen if functional areas did not communication on a day to day basis, so by communicating the company stays on top of all goings on through out the company. ...read more.

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