• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

The problem When the company comes to do its yearly tax calculations the paper based system fails (files are incorrect and even lost) this causes a lot of stress

Extracts from this document...

Introduction

1: Analysis 1.1 Background and identification of the problem D.J Roberts Tiling is a small company based in Rayleigh. It specialises in wall and floor tiling. There are three employees that the company currently has (Mr Roberts (owner and managing director) Mrs Roberts (accounting) and myself (ICT expert)) Customers can call up and arrange a time for Mr Roberts to come out and measure the job and give a quote on the labour prices and material costs. Some customers would prefer their job to be finished as soon as possible. These customers can pay an extra cost to have their job carried out on a Sunday or bank holiday. D.J Roberts Tiling need to keep records of past customers as well as their invoices. This is required so that mail merge type letters can be sent to all the customers informing them of new offers. Also so reminders to pay the bill can be sent out The company goes through a few busy periods and a few not so busy ones. Towards Christmas there are more requests for jobs and after Christmas not so many. ...read more.

Middle

He records the measurements in a book which is kept in the office. When he gets to his PC he uses a pre-made template to type them out a quote. This is then sent to the address that the viewing took place. If the customer wants to take the job the customer again calls the company and talks to Mr Roberts to arrange a time for the call out to take place. The details of what job is carried out when are stored in a second book kept in the office. Materials that are used in the job are usually obtained by Mr Roberts through an old work friend. There are no records kept by D.J Roberts Tiling other than how much all the materials cost the company. Once the work has been completed Mr Roberts Invoices the customer with all the details that the company holds about the customer on it. Two copies of this invoice are made one for the customer and one is archived by D.J Roberts Tiling. If a customer after this stage has not paid reminders are sent out and are kept in the same file as the ones held about the customer. ...read more.

Conclusion

Can you give me any detail on what the current system is? _____________________________________________________________________ _____________________________________________________________________ 2. If you're System were to be computerized what extra features would you like to be included? _____________________________________________________________________ _____________________________________________________________________ 3. Will you be using the system to enter the data as well as Mrs Roberts? _____________________________________________________________________ _____________________________________________________________________ 4. What information is currently stored about the customer? _____________________________________________________________________ _____________________________________________________________________ 5. When will the data be updated? _____________________________________________________________________ _____________________________________________________________________ 6. How are the Materials ordered for a customer's job? _____________________________________________________________________ _____________________________________________________________________ 7. Will there be any other method of collecting data other than the use of quotes and invoices? _____________________________________________________________________ _____________________________________________________________________ 8. How many records do you enter on a weekly basis? _____________________________________________________________________ _____________________________________________________________________ 9. What calculations do you use to get your final total? _____________________________________________________________________ _____________________________________________________________________ 10. What data do you save? _____________________________________________________________________ _____________________________________________________________________ 11. How often does D.J Roberts Tiling store its data? _____________________________________________________________________ _____________________________________________________________________ 12. What is the current hardware and software you use? _____________________________________________________________________ _____________________________________________________________________ 13. Will you need any passwords or other security measures? _____________________________________________________________________ _____________________________________________________________________ 14. Are there any other problems I seem to have missed? _____________________________________________________________________ _____________________________________________________________________ Thanks ?? ?? ?? ?? Lee Roberts ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE ICT Systems and Application section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE ICT Systems and Application essays

  1. Design and create a computerized system that will assist Jack for his business as ...

    A template will be used. 2. It will be accurate, as there will be formulas used which will automatically add up calculations. 3. Information will be clear and presentable. 4. The system will be 100% accurate. No incorrect data will be allowed to be entered.

  2. Create an IT system for my karate club.

    such as search for addresses and the end user simply clicks on the button and types in the persons name, it will then bring up all the results in no time at all. This allows the user to get familiar with the use of the system and it isn't too difficult to grasp.

  1. The system chosen for this application is the computerised system. This computerised system works ...

    Then there is the problem of understanding the handwriting. There is also the problem of losing the files and also there is the problem of mistakes made by my staff. These are only a few problems that I can name. Q. What other problems are you experiencing at the moment? A. Just now, we had our annual stock taking.

  2. Creating a computer system.

    and when they click the OK button, their details will be copied into the invoice. The designer will also need a form to add a product to invoice. On this form the customer will choose a product from a drop down list, and then click the quantity that he/she want.

  1. This company specialises in cosmetics and started in 1996. Therefore the company is still ...

    Current stock level 7) Action 8) To order 9) % Discount 10) Saved 11) Rank order Output information Previously the discount was checked manually, and the purpose of the spreadsheet is to provide the sales director with a way to check what discount can be received and which stock is receiving the most discount.

  2. The business I have chosen to make a system for is a pies and ...

    writing out an order form containing the products and the price, each time they want to order something. The new stock is then ordered. Taking an order The details are stored on a basic note pad. Take down information by hand as they take an order the new order is

  1. Solving the reprographics problem at St.Mary's College.

    The quantitative criterion refers to the indicators that can be measured in physical terms. The performance criterion is very important as it gives the end evaluation to measure against i) Quantitative criteria The features that I will examine include 'the time taken', 'the accuracy of calculations' and 'reliability of data entry'.

  2. Estate Agents - Problems of a paper based office.

    This will make it harder organising the data. Which also gives the problem of whether other employees can understand it. Also a big problem is if there were a fire all the data would be lost. Also with storing data, only one person can use it at one time and there is not a backup Retrieving Data Retrieving

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work