design and assesment of training

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Designing Training and Assessment

E-mail and Letter Writing

Word Count- 1,997

Contents

1) Summary/Abstract and Acknowledgements

2) Terms of Reference

3) Introduction

4) Methods of Investigation

5) Body of the Report

6) Conclusions

7) Recommendations

8) Appendixes:

Appendix 1- Criteria Standards to critique material

Appendix 2- Session by session critique using standards

Appendix 3- Ten principles of Adult learning

Appendix 4- Example of RPA training design document

Appendix 5- Advantages and disadvantages of session

9) References

Summary/Abstract

Critique background- This report looks at the e-mail and letter writing module. This module goes into detail about the general letter writing process such as template letters and official correspondence on behalf of M.P's etc. The module also covers how to write a letter from scratch, plain English and the misuse of e-mail from the point of view that it is an area where the conventional rules of spelling, grammar and flow are often disregarded. The module covers all of the RPA standards when writing a letter.

Results The results of the critique showed a lot of areas that could be developed