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              Tanja Bjelanovic 

Merlin Entertainments Group - Case Study and Analysis of Financial Statements

for  the year 2009

Merlin Entertainments Group is one of the world’s largest family entertainments


visitor attraction operator. Over 30 million people visit their 52 attractions each year.


In the UK, these include Madame Tussauds, the London Eye, Alton Towers, Legoland,

Sea Life, Thorpe Park and much more.


They are owners of internationally recognized brands in Legoland Discovery Centers,

Madame Tussauds, Sea Life and Dungeons. They also have the development skills


internally to identify land and build 4 or 5 new Midway Attractions each year.


Priority of Merlin Entertainment Group is delivery of memorable experiences to their


millions of visitors constantly monitored visitor satisfaction, they have developed

strategy, and the very high customer service and health and safety standards.  This kind

of location based entertainment, specifically tourist attractions, is dynamic, fast growing

and fun. Merlin Group Entertainment is different and unique, in terms of its range of

quality, branded businesses and its commercial success (Merlin Entertainments

Group, 2010).

Merlin Entertainment Group uses marketing concept ,which is easily, applicable to a

leisure services such as an event to succeed in their goals. According to Pine and Gilmour

(1999) we moved beyond simply products and services it is not just trade anymore, these

days it is more about engaging customers and giving them an experience which they

cannot easily forget and which will make them return to the place. While Berridge (2007)

explained that big impact on consumer has a design, brand name; example is a well-

known brand name in leisure services like Merlin Entertainment Group. Events as

services also differ from products in number of ways, we have to experience them

to consume them (Bowdin, 2011).

According to these facts Merlin Entertainment Group has succeed in their intensions and

become a leader in the entertainment business.

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Financial Statements provided will present us financial health of the company. To fully

analyze firm, it is important to assess the value of the information supplied by

management (M.Fraiser and A.Ormiston, 2010). The financial statements are giving as

information of the financial position, performance and changes in the company.

Financial report includes the following components: balance sheet, income statement,

cash flow statement, a statement of changes in equity and notes to financial statements. 

The balance sheet is a financial report of the financial position assets, liabilities or what

the firm owes to others and equity what the inside shareholders or owners own on  

the particular date such ...

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