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A Critical Evaluation of my Performance in Dealing with Customers Suggesting how I can Improve

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Introduction

A Critical Evaluation of my Performance in Dealing with Customers Suggesting how I can Improve Skill Self-Assessment Action for Improvement Accurate and appropriate information and advice to individuals and groups I feel that I can give precise and accurate information about the classes I am involved in but admit to not having perfect knowledge of the other classes within the Activate programme. Learn more about the other classes that are run within the programme. Your ability to use communication and selling skills appropriately, providing customers with the services they require taking specific needs into account I feel that I can use communication skills well, please see my witness statements. ...read more.

Middle

Your ability to deal with customers in writing, by replying in an appropriate format, too a letter from a customer I feel that I can deal with customers well in writing and that I take the needs of the customer into account, although I have dealt with very few so far. I need more practise at letter writing. Your ability to handle customer complaints effectively and sensitively I feel that I can handle customer complaints sensitively, by apologising to the person involved and taking the appropriate action to correct the problem. I have not yet had to deal with a very irate customer who is uncontrollable. I must be prepared for very irate customers. ...read more.

Conclusion

I deal with that I can respond to their needs in an appropriate manner, please see 'Four Types of Customers I Deal With'. See previous page (Row 2). Your ability to display excellent communication and selling skills in your dealings with different types of customers in a pressured situation I feel I have excellent communication as this is a very important part of my job. I feel that I can communicate well with different types of customers in a pressured situation, please see witness statements. A pressured situation could be one in which a fellow coach fails to turn up and I have to take a session by myself without prior notice. I could improve the "selling" aspect of what I do, by learning some marketing techniques. ...read more.

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