• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

A Critical Evaluation of my Performance in Dealing with Customers Suggesting how I can Improve

Extracts from this document...

Introduction

A Critical Evaluation of my Performance in Dealing with Customers Suggesting how I can Improve Skill Self-Assessment Action for Improvement Accurate and appropriate information and advice to individuals and groups I feel that I can give precise and accurate information about the classes I am involved in but admit to not having perfect knowledge of the other classes within the Activate programme. Learn more about the other classes that are run within the programme. Your ability to use communication and selling skills appropriately, providing customers with the services they require taking specific needs into account I feel that I can use communication skills well, please see my witness statements. ...read more.

Middle

Your ability to deal with customers in writing, by replying in an appropriate format, too a letter from a customer I feel that I can deal with customers well in writing and that I take the needs of the customer into account, although I have dealt with very few so far. I need more practise at letter writing. Your ability to handle customer complaints effectively and sensitively I feel that I can handle customer complaints sensitively, by apologising to the person involved and taking the appropriate action to correct the problem. I have not yet had to deal with a very irate customer who is uncontrollable. I must be prepared for very irate customers. ...read more.

Conclusion

I deal with that I can respond to their needs in an appropriate manner, please see 'Four Types of Customers I Deal With'. See previous page (Row 2). Your ability to display excellent communication and selling skills in your dealings with different types of customers in a pressured situation I feel I have excellent communication as this is a very important part of my job. I feel that I can communicate well with different types of customers in a pressured situation, please see witness statements. A pressured situation could be one in which a fellow coach fails to turn up and I have to take a session by myself without prior notice. I could improve the "selling" aspect of what I do, by learning some marketing techniques. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. An Evaluation of Performance Related Pay and its Viability Within Public Sector Education

    This study will place special emphasis on the new performance related pay system that is being introduced into public sector education. Chapter 2 - Introduction 2.1 Status of PRP in 21st century Performance related pay has been a popular method of linking productivity to employee's wages since the first organised business structures began.

  2. An Evaluation of Fred Dretske's Conception of Knowledge and Beliefs.

    An example of this is a thermometer. The conventional aspect of this is that in order to be able to understand what it is indicating you need to be able to understand the specific symbols on the thermometer. The natural aspect is that when the temperature changes, so does the indication on the thermometer.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work