• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19
  20. 20
    20
  21. 21
    21
  22. 22
    22
  23. 23
    23

A description of the use of ICT for internal and external communications of the business.

Extracts from this document...

Introduction

Task 6 E5, C3, A1: A description of the use of ICT for internal and external communications of the business. There are many internal and external communications within a company or business such as the following: * Internal: * Email May be used when fellow employees want to stay in contact, or other important things have to be shared. * Telephone: * Is used when contacting employees, as they may ask if they could do extra hours, or they are unable to come, or another form of illness. * Newsletters: * May be used to advertise McDonalds telling them about sale figures, good quality service etc. * External: * Intranet, e-mails, faxes or internet e-commerce may be set up for the working employees, giving information about the company, pay rates, shifts that they may work, etc. The use of ICT has increased having computers generating and managing information flows. A computer-based management information system provides the means to communicate, collect, store, summarise, analyse and present information in a way, which suits needs of managers. Computer systems can help organisations in many ways such as the following: * Produce complex information * Increase job satisfaction * Collect information at source * React to changes in the businesses environment * Communicate via the internet * Provide administration support * Produce complex information: A computer normally tends to process and communicate complex information. It also enables it to quickly identify developments within organisations like McDonalds that could threaten business objectives. It may be due to for example a sudden rise in unit costs or disappointing Computers have become an integral part of modern day life and are becoming increasingly important as teaching and training tools. In the work place and many other educational institutes computers and networks have become commonplace. This allows companies such as McDonalds and educational establishments to utilise many possible computer training and education techniques. ...read more.

Middle

Formal reports will have many of the following features: * Title page (subject matter, name and position of writer, date, etc.). * Contents page. * Terms of reference (explaining the reason for the report). * Procedure (how the task was completed). * Findings. * Conclusions and/or recommendations. When preparing a formal report, decisions have to be made on aspects such as language and style, circulation and the presentation (including whether the report should have a cover and binding). At the majority of meetings rising a point at a meeting is something many people do not feel comfortable about doing. The following might be a useful guide: * Scrutinise agenda items before you attend the meeting to see if there are any areas that may be of interest to you. * Research such areas of interest and obtain any associated reading materials. * Plan out, either in your mind or by making notes, what you might wish to say. * Listen to what others have to say before speaking yourself. * Timing is important. Make sure the point you make fits into the discussion. * Do not ramble on. * Be tactful, and do not deliberately upset someone. * Be assertive. * Make your contribution coherent. * Be ready for some sort of opposition by trying to anticipate the response you might receive to the points you are making. * Organizational databases: A database is a store of facts that can be called upon to provide information. A database may be used, for instance, in a bank or building society to store information on the state of all accounts. A database may be kept by a church to keep a record of all members of the congregation and their addresses. One may be used by a football club to keep a record of all tickets sold for various matches and so on. Organisations use databases for internal communication so that members of the organisation can quickly access records and information about all aspects of the business. ...read more.

Conclusion

One danger of a tight budgetary constraint is that it can be too restrictive and can make it difficult to develop a system that undertakes activities as efficiently as originally required. * Value for money: The most important element in any system design is that it should eventually result in the maximisation of benefit relative to cost. There are two ways of assessing whether or not a new system might provide value for money. Quantitative analysis identifies clear savings that have been made through the introduction of the new system e.g. fewer staff, less paperwork and reductions in other costs). Qualitative evaluation is more difficult as this identifies the ways in which a series of activities and services have improved as a result of spending on the new system. Though difficult to quantify, these are very important and may include higher morale, work that is less tedious and improved customer satisfaction. * Effects upon the efficiency of the user: Information and communications processing systems must be developed to meet the needs of a number of users. The overall aim should be to reduce the time taken to carry out activities, to increase the speed with which output is generated, to undertake a larger volume of work and to make it easier for the user to access and operate the system. It is important, therefore, when developing a system to consider the user's needs. * Capacity to retain and use information: The most important element in any system is its capacity to generate output. A good information system will have the right information available when required and in the form specified by the user. * Meeting LegaL and other requirements: Any system must take into account the requirements of the Data Protection Act and other legal requirements (e.g. concerning health and safety). * Improving security: If data or program security is important, a system must ensure unauthorised people do not access it. Security features may include electronic controls (such as passwords and data encryption) to ensure that the system is kept secure. Unit 1 Business At Work Jaspal S. Johal Page 1 of 23 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. UNIT4: PRESENTING BUSINESS INFORMATION

    This department is of great importance to Tesco according to its activities and to effect these activities it needs the information. Activities like: - Recruitment, selection, retention and dismissal of staff - Training, development, motivating staffs and promotion of staff - Monitoring and maintenance of good working conditions - Health and Safety - Employee organisations and trade unions.

  2. The business I am going to set up is a snooker club,

    Safety and Environment requirements; In some areas dangers to the local community may mean selecting a different location. Environmental restrictions may also impact on the site, for example the Government are trying to limit construction on out of town sites and are in favour of using existing sites.

  1. Full description of the 5 main functional areas in Thorpe park (Marketing, Human Resources, ...

    All departments keep the guest services team up to date through-out the day of any information that can affect the guests day out. (delays) The guest services also work on first impressions. They make sure that the first impressions that the customers get is very positive and has a good effect on them.

  2. Impacts of Computers in Business and Commerce.

    * Computerised devices such as pacemakers have enabled tens of thousands of people to live longer and have a fuller life. * Databases of organ donors and patients needing transplants mean that when an organ becomes available, a match can be quickly found.

  1. In this assignment I am going to produce a detailed business report on a ...

    Notices-; these are used to display data on board about the firm's activities, job vacancies internally. Letters-; used occasionally for notices of appointment and promotion or dismissal Memorandums-; these are a form of letter used to transfer message between sections of organisation which are at different sites Agenda-; this is a list of schedule items to be discussed at meetings.

  2. Business Aims and Objectives.

    Most companies expect their employees to take an active role in their own training and self-development. There is usually an opportunity for staff to discuss this with their manager during their appraisal interview. Many companies such as Tesco will pay for staff development activities and may run them in the workplace.

  1. Electronic and non-electronic methods for communicating business information

    see you as patronising and may not listen, so when you come to your main point your audience will already have lost interest. Electronic Methods of communication Touch Screen are often used for informative points, or to create easy to use interfaces for customers.

  2. My aim is to research and produce a formal business report on my the ...

    of the business Co-ops compared to public limited companies * A co-operative is set up to meet mutual needs whereas a plc exists to make a profit from being able to satisfy a need that exists. * A co-operative belongs to its members. A plc belongs to its shareholders/ investors.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work