• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Business Skills in travel and tourism. Scenario: you have just finished school and are now working as a travel agency. The agencies manager has decided to create a handbook on financial and administrative procedures. As you have just received training and

Extracts from this document...


Unit 6 Business Skills in travel and tourism Scenario: you have just finished school and are now working as a travel agency. The agencies manager has decided to create a handbook on financial and administrative procedures. As you have just received training and have the skills to design the booklet. Task 1 Produce a word processed booklet which describes the administrative and finical procedures. Set out your booklet in 3 sections The administrative procedures used to process sales Enquire forms It is important that for the organisation to record every enquiry so that it can be followed up, to try to convert the enquiry into a sale. The organisation needs to record some customer details. This can be done either on a standardised form or on a computer. Booking Form Booking forms is when a customer books a product or service, this information also needs to be recorded. You would have to record the customer's details and the details of the product that the customers booked. ...read more.


The employer must inform the organisation of where they have booked of this incident. Incorrect price on an invoice This is a major problem because you can end up paying extra money that you didn't need to pay for. To deal with this you would have to send a letter to the customer explaining what has happened, and also over charging would signify that you must refund ''monies to the customer''. Incorrect address on a customer file * Since there are many different ways of communication used today, it would be doable to telephone or email the client to get their correct address and details. The Financial procedures used to process sales * Payment methods accepted (debit cards, credit cards, travellers' cheques and cash). The benefits of each one of the organisation and to customers Travellers cheques - This is used to gain foreign money. You can buy the cheques in different currency. Traveller's cheques can only be redeemed for money with identification and the signature of the person who originally signed traveller's cheques when it was purchased. ...read more.


Step two- A receptionist should be issued to the customer as a record that payment has been made. Step three- complete appropriate financial documentation, you need to ensure that the customer file is kept up to date and that the account reflects this. How to deal with discrepancies and inaccuracies Declined card & returned cheques Debit or credit card payments will be declined if the credit limit is over beyond or if there is no fund in the account of the card. If the customers card has been refused you must ask the customer to pay by another method. If a cheque has been refused from a bank, you need to contact the customer to inform them that the cheque has been rejected and that they must use another method of payment. * ''This must be done in writing, so that you have a written copy of the customers file''. BIBLOGRAPHY ALL QUOTES - BTEC FIRST TRAVEL & TOURISM BY EDEXCEL ?? ?? ?? ?? TG: 62N ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Accounting & Financial Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Accounting & Financial Management essays

  1. A2 Business CourseWork

    This can be achieved by not making the customer wait elongated periods of time. As you are probably any Tesco store has a vast number of checkouts to enable customers to pay as quickly as possible, just having a greater number reduces queuing time dramatically.

  2. Free essay

    `Accounting as a discipline has no theory`. Critically evaluate this statement and provide examples ...

    Qualitative characteristics of accounting information that enable financial statements to fulfil their objective, determine what is useful information, and provide criteria for choosing among alternative accounting methods. 3. Definitions of the elements of financial statements such as nature of gains, losses, assets, liabilities and ownership interest.

  1. Edexcel Applied Business A2 unit 11 finance task A

    For example Thomas Cook would be booking more hotel rooms in March as they can gain customers throughout April and May for the peak summer season. They would book a fewer amount of hotels in August as most people would have had their holiday and months such as November are off peak.

  2. Types of communication

    Non electronic - Face to face- face to face meetings are useful in a business, because than companies can discuss about their deals. They also can discuss about important issues and how they can improve their business. - Sign language - body language - Advertisement- Advertisement is useful for a

  1. The company I'm reporting on is Kraft Foods Incorporated - accounting principles.

    Short-term barrowings thus jumped 466% when talking about the actual liability change from the previous year, and 6% when considering total current liabilities. That is a pretty significant change, especially when the second highest is the liabilities due to parent and affiliates, which only had a 190% increase from 2000 to 2001.

  2. Definition of customer service

    They Ozone health club also questionnaires if they ask questions to do with their equipment they can see what do customers what equipment. From this ozone health club can be able to replace any of their equipment that they will want do use it.

  1. Investigating Business Resources

    Can be creative and if you pay them well, they will stay. Person specifications That you're employees know what they need to do, do what they have learned for. And know for what they can get fired. I have been to P&A Sports to invest the company.

  2. I am going to produce a report which assesses the working capital management of ...

    Also M&S should make sure that they are paying a close attention on their debtors and if they spot out any late payments, they should send a reminder to their debtor. Stock control: is essential in M&S because the more stock it holds the greater the amount of money that

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work